MIRKHALIL MIRSIDIKOV
Tashkent,TK
Summary
Accomplished leader with a proven track record at Kapitalbank JSCB, specializing in business process automation and team leadership. Excelled in enhancing customer service through innovative CRM system integrations and strategic development, achieving significant project revenue growth. Expert in financial analysis and adept at fostering client relationships. Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of Training and Development Department
Freedom Finance LLC
03.2024 - Current
- Developed and implemented financial literacy and stock market training programs
- Created educational materials and organized modular training sessions
- Conducted webinars on current stock market topics
Head of Customer Service Department
Freedom Finance LLC
02.2023 - 03.2024
- Improved customer service quality and implemented new strategies to enhance client experience
- Analyzed and streamlined post-sales business processes, increasing client retention and satisfaction
Product Owner
APEX Bank JSC
06.2023 - 09.2023
- Developed regulatory documents, internal policies, and job descriptions
- Created customer service regulations and scripts for banking products
- Designed workflows for handling customer inquiries and improving service standards
Head of Remote Customer Service Department
Kapitalbank JSCB
01.2022 - 09.2022
- Expanded remote service capabilities and automated business processes
- Led teams focused on plastic cards, SWIFT operations, and retail transactions
Chief Specialist, Remote Customer Service Department
Kapitalbank JSCB
09.2020 - 01.2022
- Implemented Asterisk telephony and Bitrix24 CRM systems
- Enhanced service quality through data-driven analytics and CRM integration
Chief Specialist, Marketing Partnerships & Project Support
Kapitalbank JSCB
03.2020 - 09.2020
- Developed marketing budgets, managed advertising partnerships, and increased brand awareness
Project Manager
LLC "Click"
04.2017 - 08.2017
- Led strategic development for Click "Indoor" payment systems, acquiring new clients and increasing project revenue
Education
Bachelor’s Degree - Banking and Audit
Tashkent Institute of Finance
Uzbekistan12.2024
Vocational Education - Acting Skills and Pedagogy
Uzbekistan State Institute of Arts and Culture
Uzbekistan12.2016
Skills
- Project Management
- Business Process Automation
- Risk Management
- Financial Analysis
- Performance Management
- CRM Systems (Bitrix24)
- Data Analytics
- Asterisk Telephony
- MS Excel
- Adobe Photoshop
- Client Relationship Management
- Team Leadership
- Training & Development
- Strategic Planning
- Marketing Analysis
- Business Development
Certification
- Accounting Fundamentals, Corporate Finance Institute, 2024
- Business Analysis & Process Management, Coursera Project Network, 2024
- Digital Skills: Web Analytics, FutureLearn, Accenture, 2024
- Excel Fundamentals – Formulas for Finance, Corporate Finance Institute, 2024
- Google Ads - Measurement Certification, Skillshop, 2024
- Statistics Fundamentals, Corporate Finance Institute, 2024
- Reporting Obligations of Your Charity Part A, Australian Charities and Not-for-profits Commission, 2024
- Agile Project Management, Google, 2024
- Certified Scrum Master (CSM), Skillup Edtech, 2024
- Digital Transformation, University of Virginia, 2024
Languages
- Uzbek, Native
- Russian, Fluent
- English, Intermediate
Hobbies and Interests
- Stock Market Investing
- Basketball
- Psychology
- Philosophy
Personal Information
Driving License: Category B
Achievements
- Automated operations of 5 departments at Web Trade LLC.
- Increased conversion rate at BNB Media Star by 2.5 times through optimized client services.
- Boosted client base at CLICK by 2.8 times within a month, increasing project revenue by 1.5 times.
- Established 5 new departments with over 60 employees and trained 10-20 interns monthly at Kapitalbank.
- Transitioned banking products to remote service delivery, enhancing operational efficiency.
Languages
Uzbek
First Language
Russian
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Head of Training and Development Department
Freedom Finance LLC
03.2024 - Current
Product Owner
APEX Bank JSC
06.2023 - 09.2023
Head of Customer Service Department
Freedom Finance LLC
02.2023 - 03.2024
Head of Remote Customer Service Department
Kapitalbank JSCB
01.2022 - 09.2022
Chief Specialist, Remote Customer Service Department
Kapitalbank JSCB
09.2020 - 01.2022
Chief Specialist, Marketing Partnerships & Project Support
Kapitalbank JSCB
03.2020 - 09.2020
Project Manager
LLC "Click"
04.2017 - 08.2017
Bachelor’s Degree - Banking and Audit
Tashkent Institute of Finance
Vocational Education - Acting Skills and Pedagogy
Uzbekistan State Institute of Arts and Culture
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