Proven Hotel Receptionist at Humo Plaza, adept in reservation management and advanced communication, enhancing guest relations by efficiently resolving issues, leading to a 20% increase in customer satisfaction. Skilled in Microsoft Office and multitasking, consistently maintaining professionalism and a welcoming environment.
- Greeted and assisted guests with check-ins and check-outs, ensuring a smooth and welcoming experience.
- Collected room deposits, fees, and payments, accurately managing all transactions and maintaining financial records.
- Handled customer inquiries, providing exceptional service and resolving issues promptly.
- Managed bookings and reservations using hotel management software, coordinating with housekeeping and other departments to ensure guest satisfaction.
- Assisted in addressing guest complaints and requests, ensuring quick resolutions to maintain a positive customer experience.
- Maintained a clean and organized front desk area, contributing to the overall appearance of the hotel lobby.
Guest Relations
I enjoy reading a wide variety of books, particularly in genres like self-development, business, and historical fiction. Reading has not only broadened my knowledge but also sharpened my analytical and problem-solving skills. Some of my favorite books include Atomic Habits by James Clear, which has helped me improve personal productivity, and The Lean Startup by Eric Ries, which gave me a better understanding of innovation and entrepreneurship. Reading regularly allows me to stay curious, continuously learn, and apply new perspectives to real-world situations, especially in my career and daily life.