Abror Usmanaliev
Tashkent
Summary
Industrial Electronics Engineer , Technical Support Engineer , Service Manager , Bidding Engineer , Telecommunication and Information Technology Engineer , Business Analyst.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
FE "Huawei Tech Investment Tashkent" LLC
04.2023 - Current
- Responsible for daily operations of the service store, hotline and personnel management as the first owners for customer satisfaction.
- Spare parts delivery and warehouse management, make sure the stock is accurate.
- Have the ability to test APP for the smartphone and tablet.
- Monitor the operation results and conduct targeted analysis.
- Develop effective measures based on the analysis to achieve the KPIs.
- Search, monitor and dismiss the employees to provide qualified services by conforming to Huawei policies and requirements.
- Adapt employees incentive and ranking system to match actual business scenarios.
- Build the team culture and promote the Huawei value amongst all employees.
- Handle abnormalities and customer complaints.
- Monitor profits and losses and take the actions to improve the financial result.
- Summarize service best practice, services cases, experiences, operational gaps and issues and share within field staff and senior manager.
- Take lead to develop and implement new services and activities aimed to increase revenue and customer satisfaction
- In charge of postal repair and e-commerce returns inspection business.
Delivery Manager
DocuSketch
01.2022 - 08.2023
- Distribution of orders among drawers.
- Team coordination.
- Proceed the process of the delivery of services to customers.
- Help teams with technical support of project.
- Identify problems with order and/or workers.
- Reduce risks and manage deadlines of the orders.
- Monitor campaign delivery and make adjustments/recommendations to workers.
- Ability to work independently and as a team across different departments.
Service Manager
Samsung Electronics Tashkent Office
07.2020 - 04.2023
- LTP control (long repair) indicators.
- Control "Repair per hour" indicators.
- Consideration of "Bad Calls" and their further processing with service centres.
- Control over the timely payment of service centers for spare parts.
- Control over non-warranty repairs.
- Making reports.
Technical Support Engineer
Brokeree Solutions OU
05.2021 - 02.2023
- Provide customer support to customers, prospects and third-party vendors introduced by Business Development team via Skype and email.
- Keep informed of new developments of the company.
- Provide remote support for related software components.
- Leverage all approved internal resources to continuously deliver up-to-date service.
- Monitor and follow proactive steps to mitigate problem support cases.
- Remain knowledgeable about customer and partner relationships.
- Maintain awareness of the MetaTrader 4 and MetaTrader 5 platforms.
- Comply with applicable confidentiality, license and support agreements.
- Work collaboratively within the support team and interfacing with other teams.
- Process tickets and communicate with customers to set expectations throughout the escalation process.
- Ensure department procedures and initiatives are followed at all times.
- Be an expert in a company's products.
Product and Service Management Engineer
FE "Coscom" LLC, "Ucell"
07.2018 - 07.2020
- Coordination during commencement of services, tariffs, campaigns, IT system assigned to Product and IT Service section, prevention of possible nonconformists.
- Carry out one-off testing at commencement and change of current tariff plans, campaigns and network facilities.
- Provide monitoring of all open problematic proposals of Suppliers and accelerate their decisions.
- Coordination with appropriate structural departments during analysis of arising problems related to services assigned to the Product and IT Service section.
- Interaction with interested structural departments of the Company on issues of SMS send-out during production activities.
Bidding Engineer (Core Network)
FE "Huawei Tech Investment Tashkent" LLC
02.2015 - 07.2018
- Working with international telecommunication bidding projects.
- Management of the bidding project from starting to the delivery of documents to the customer.
- Analyze bidding requirements, search and reservation of resources, initiation of all project meetings, distribution of tasks and control over the terms of their execution, preparation of the required part of the bidding documents.
- Collecting the group bidding materials, initiating the quality control process.
- Management and support of tender projects.
- Development of solutions and technical specifications for Core Network and IT / Cloud Infrastructure, including: IP Multimedia Subsystem (IMS), Circuit Switching (CS), Packet Switching (PS/EPC), Subscriber Data Management (SDM/HSS), IT/Cloud Data Centre Transformation, Storage Systems.
- Meeting with customers to clarify the provided solution.
Call Center Operator
FE “Coscom” LLC “Ucell”
04.2013 - 02.2015
- Re-legalizes and terminates contracts for rendering of cellular radio telephone communication network services.
- Implementation informational-reference service of existing and potential customers.
- Submit information on terms of network connection, signal coverage, rendering services and tariffs of the Company to the potential Customers.
- Making reports.
Education
Bachelor of Science - Industrial Electronics Engineer
Tashkent State Technical University
Tashkent City07.2013
High School Diploma -
Academic Lyceum "Computer Technologies" Under Tashkent State Technical University
Tashkent06.2008
9th grade - School
School 1
06.2005
Skills
- Word
- PowerPoint
- Excel
- Google Drive
- Creative
- Fast Learner
- Punctual
- Responsible
- Communicable
- Problem Solving
- Critical Thinking
- Multitasking
- Hardworking
- HTML/CSS
- Desire To Learn
- Teamwork
- Computer Skills
Languages
English
Upper intermediate
B2
Russian
Proficient
C2
Uzbek
Proficient
C2
Uyghur
Upper intermediate
B2
Timeline
Service Manager
FE "Huawei Tech Investment Tashkent" LLC
04.2023 - Current
Delivery Manager
DocuSketch
01.2022 - 08.2023
Technical Support Engineer
Brokeree Solutions OU
05.2021 - 02.2023
Service Manager
Samsung Electronics Tashkent Office
07.2020 - 04.2023
Product and Service Management Engineer
FE "Coscom" LLC, "Ucell"
07.2018 - 07.2020
Bidding Engineer (Core Network)
FE "Huawei Tech Investment Tashkent" LLC
02.2015 - 07.2018
Call Center Operator
FE “Coscom” LLC “Ucell”
04.2013 - 02.2015
Bachelor of Science - Industrial Electronics Engineer
Tashkent State Technical University
High School Diploma -
Academic Lyceum "Computer Technologies" Under Tashkent State Technical University
9th grade - School
School 1
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