Akbarshoh Nematov
Tashkent
Summary
Dynamic Customer Service Manager with a proven track record at 1Fit, excelling in conflict management and problem-solving. Leveraged e-commerce strategy to enhance customer satisfaction and streamline operations, consistently exceeding expectations. Adept at fostering relationships and driving team productivity, ensuring exceptional service delivery in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
1Fit
Tashkent
12.2024 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
QA/QC Stands for Quality Assurance and Quality Con
Rx2GO
Tashkent
08.2024 - 11.2024
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Call Centre Operator
Smart
Tashkent
11.2023 - 01.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated databases with new and modified customer data.
- Consulted with customers to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Receptionist
Shohnishin Boutique Hotel
Bukhara
04.2021 - 08.2023
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
BBA - E-commerce And Digital Marketing
British Managment University
Tashkent Skills
- E-commerce strategy
- Digital marketing
- Customer relationship management
- Decision-making
- Call center operations
- Problem-solving
- Conflict management
- Product knowledge
Languages
Uzbek
First Language
Russian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Tajik
Advanced (C1)
C1
Timeline
Customer Service Manager
1Fit
12.2024 - Current
QA/QC Stands for Quality Assurance and Quality Con
Rx2GO
08.2024 - 11.2024
Call Centre Operator
Smart
11.2023 - 01.2024
Receptionist
Shohnishin Boutique Hotel
04.2021 - 08.2023
BBA - E-commerce And Digital Marketing
British Managment University
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