Microsoft Office Suite
Asliddin Mo'minov
Ferghana
Summary
Enthusiastic and detail-oriented Front Desk Receptionist with strong communication, organizational, and customer service skills. Experienced in managing busy reception areas, handling phone calls, scheduling appointments, and maintaining accurate records. Known for creating a welcoming environment for guests and ensuring smooth daily operations. Proficient in Microsoft Office Suite, email correspondence, and office equipment. Adaptable, professional, and committed to delivering excellent service while supporting team efficiency and company goals.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
IELTS/English Teacher
Maksad Education
10.2024 - Current
- Curriculum Development: Designing and delivering structured lesson plans for English, Math, SAT, and IELTS preparation, tailored to individual student needs, academic levels, and target outcomes (CEFR, band scores, etc.); integrating real-time assessment feedback to adapt pacing and content.;
- Student Performance Optimization: Mentoring high school students to achieve competitive scores on national and international exams through skill-based instruction, strategic test preparation, and regular performance tracking; successful outcomes include admission to top Uzbek universities and award of language certificates.;
- Data-Driven Instruction: Analyzing diagnostic test data to identify student weaknesses, set measurable learning targets, and implement targeted interventions to close achievement gaps; emphasis on time-management, critical thinking, and exam-specific strategy.
- Soft Skills & Confidence Building: Enhancing students’ public speaking, writing clarity, and academic confidence via debate, presentation practice, and guided peer collaboration.
Front Desk Assistant
Asia Hotel
09.2023 - 10.2024
- Welcomed and checked in guests in a 100+ room 4-star hotel, ensuring excellent first impressions.
- Managed booking systems, processed reservations and cancellations, and coordinated guest requests efficiently.
- Provided concierge services including local guidance, restaurant bookings, and transport arrangements.
- Trained in complaint handling and conflict resolution, achieving 95%+ positive feedback from guests.
- Collaborated with housekeeping and room service to ensure seamless service delivery.
Customer Service Associate
Ziyorat Hotel
06.2022 - 09.2023
- Handled high-volume customer inquiries via phone, email, and in person.
- Resolved issues related to service delays, billing, and general information with professionalism and empathy.
- Maintained digital records, assisted in scheduling, and supported front-office operations.
- Received “Employee of the Month” twice for outstanding service performance.
Education
High School Diploma -
Ferghana National University
09.2025
Secondary special education
38th National School of Uzbekistan
06.2022
Skills
- Personal: Front Desk Operations (Opera PMS knowledge – basic), Reservation Management, Conflict Resolution & Complaint Handling, Communication & Multitasking, Time Management, Microsoft Office Suite (Excel, Outlook, Word), Teamwork & Hospitality Etiquette
- Languages: English – fluent, Uzbek – native
Resourceful problem solving
Continuous professional development
Collaborative team player
Patience and empathy
Strong communication skills
Certification
Hotel Reception & Front Desk Skills SkillUp, Online (Certificate, 2023)
Software
Timeline
IELTS/English Teacher
Maksad Education
10.2024 - Current
Front Desk Assistant
Asia Hotel
09.2023 - 10.2024
Customer Service Associate
Ziyorat Hotel
06.2022 - 09.2023
Secondary special education
38th National School of Uzbekistan
High School Diploma -
Ferghana National University