Azizbek Abdullayev
Tashkent
Summary
Dynamic and results-driven professional with a diverse background in customer service, team management, and educational instruction. Proven ability to build and maintain strong client relationships, drive employee performance, and execute strategic initiatives to achieve organizational goals. Skilled in using data-driven insights and AI tools to optimize workflows, enhance service delivery, and improve client satisfaction. Adept at public speaking, conducting effective workshops, and simplifying complex concepts for diverse audiences in English, Russian, and Uzbek. Seeking to leverage these skills in a customer service or employee management role to contribute to organizational growth and success.
Overview
6
6
years of professional experience
2
2
Certificates
Work History
Freelance Assignment Writer and Manager
Freelance Team
1 2022 - Current
- Managed a team of writers to complete over 600 assignments, maintaining a client satisfaction rate of 95%
- Improved client retention by 30% through effective communication and relationship management
- Developed strategies to optimize efficiency, resulting in a 20% improvement in productivity
- Utilized AI tools to streamline workflow and enhance service delivery.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Workshop Conductor and Tutor
TMC University
01.2022 - Current
- Conducted workshops and tutorials for university students, improving their understanding and performance
- Assisted university scholars in various academic subjects
- Developed engaging teaching materials to facilitate student learning.
English Teacher
Lingua House
04.2020 - 01.2022
- Taught English to over 200 students in three languages (English, Russian, Uzbek), achieving an average proficiency improvement of 40%
- Developed customized lesson plans, reducing student drop-out rates by 50%
- Conducted workshops and tutorials for school students and teachers to enhance their understanding of subjects.
Salesman
Self-Owned Store
01.2019 - 11.2019
- Managed daily operations, including sales, inventory management, and customer service, resulting in a 25% increase in sales revenue
- Achieved a 90% client retention rate by building strong relationships
- Enhanced product displays and optimized stock levels.
Education
Bachelor of Business Administration (BBA) - Management, Marketing, Finance
TMC University
Tashkent, UzbekistanSkills
Client Relationship Management: Developed and maintained long-term client relationships, achieving a 30% improvement in retention
References
Available upon request
Projects
Academic Project: "Providing Healthier Food Choices at the University Canteen", TMC University, Tashkent, Uzbekistan, 2022 - 2023, Designed a project plan to improve the nutritional quality of food offered at the university canteen., Conducted market research, increasing student satisfaction with food options by 40%., Collaborated with vendors to negotiate healthier food choices, reducing costs by 15%.
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Uzbek
Bilingual or Proficient (C2)
Software
Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint) and AI tools
Certification
IELTS
Timeline
IELTS
08-2024
Duolingo
08-2022
Workshop Conductor and Tutor
TMC University
01.2022 - Current
English Teacher
Lingua House
04.2020 - 01.2022
Salesman
Self-Owned Store
01.2019 - 11.2019
Bachelor of Business Administration (BBA) - Management, Marketing, Finance
TMC University
Freelance Assignment Writer and Manager
Freelance Team
1 2022 - Current
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