Traveling
Dilnoza Makhkamova
Teacher
Tashkent, Yashnobod District
Summary
Dynamic educator and communicator with a rich background at 'TOPIK MASTER' Korean Learning Center, adept in fostering student motivation and intercultural communication. Excelled in creating immersive learning experiences, enhancing student engagement through multimedia integration. Proven teamwork and analytical skills contributed to a significant increase in student success rates.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Korean Language Teacher
'TOPIK MASTER' Korean Learning Center
01.2024 - Current
- Organized extracurricular activities such as language clubs and cultural events to foster a deeper understanding of Korean culture.
- Participated in professional development opportunities to stay current with educational trends and maintain expertise in the field of Korean language education.
- Promoted a positive classroom environment conducive to learning by emphasizing respect, curiosity, open-mindedness, creativity among peers.
- Enhanced students'' oral communication skills through engaging conversational activities and immersive experiences.
- Increased student interest in the Korean language by incorporating cultural elements and multimedia resources into lessons.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
Exam Invigilator
TOPIK
10.2023 - Current
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting the testing process for other students.
- Provided clear instructions to students regarding exam procedures, minimizing confusion and ensuring comprehensive understanding of expectations.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Collected completed exams promptly at the end of each session, ensuring secure storage until grading could take place.
- Explained library rules, policies and procedures to resolve patron issues.
- Maintained a quiet and orderly testing environment for optimal student focus and concentration.
Korean Russian Interpreter
Bucheon University in Tashkent
09.2023 - 01.2024
- Provided simultaneous interpretation services at lectures, contributing to successful communication between students and professor.
- Written translation of lecture materials. Maximized quality control of translated documents. Reviewed translated materials against original source texts to ensure accuracy and completeness before publication.
- Supported teachers in bilingual education settings by providing accurate interpretations of classroom instructions and materials for Russian-speaking students, contributing to a more inclusive learning environment.
Senior Customer Support Specialist
UNITEL
03.2019 - 03.2023
- Providing information and consultation to the company's current and potential clients. Based on incoming offers from subscribers, sorting, sending and monitoring the result. Finding out the demand for goods and services by calling and calculating the percentage. Collecting the results of calls and other functions of senior specialists in the group.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
Senior Specialist, High Income Client Services
UNITEL
09.2016 - 03.2019
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Providing information and consultation to current and potential clients of the company. Monitoring the quality of employees' work, the level of their performance, assistance and advice in difficult situations, maintaining and recording statistics of the group's employees.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Specialist
UNITEL
12.2014 - 09.2016
- Providing information and consultation to current and potential clients of the company.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Defectology(speech Therapy)
Tashkent State Pedagogical University N.a. Nizami
Tashkent, Uzbekistan 04.2001 -
Associate of Science - Banking And Finance
Tashkent Economic And Business College
Tashkent, Uzbekistan 04.2001 -
Skills
Punctuality
Instruction following
Strong organization
Patience and composure
Effective communication
Adaptability and flexibility
Multitasking Abilities
Teamwork and collaboration
Time management
Problem-solving abilities
Decision-making
Organizational skills
Certification
Certified volunteer, Tashkent Korean Education Center - 22-23.10.2024
Interests
Sport
Watching movies
Eating
Reading books, learning foreign languages.
While reading I can use my imagination, feel characters feeling. It helps me forget a real life thoughts for a while.
Learning new languages give me motivation. Moreover, learning languages expands my mind.
Timeline
Certified volunteer, Korean Environment Corporation - 5-6-7.11.2024
11-2024
Certified volunteer, Tashkent Korean Education Center - 22-23.10.2024
10-2024
Korean Language Teacher
'TOPIK MASTER' Korean Learning Center
01.2024 - Current
Exam Invigilator
TOPIK
10.2023 - Current
Korean Russian Interpreter
Bucheon University in Tashkent
09.2023 - 01.2024
Senior Customer Support Specialist
UNITEL
03.2019 - 03.2023
Senior Specialist, High Income Client Services
UNITEL
09.2016 - 03.2019
Customer Service Specialist
UNITEL
12.2014 - 09.2016
Bachelor of Science - Defectology(speech Therapy)
Tashkent State Pedagogical University N.a. Nizami
04.2001 -
Associate of Science - Banking And Finance
Tashkent Economic And Business College
04.2001 -
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