MS Office
Dilnoza Mirusmanova
Customer Service Representative
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Head of Customer Service
Nazarov Rakhimbayev Group JC LTD
10.2023 - 10.2024
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Monitored performance metrics, providing regular feedback to team members for ongoing improvement in their roles.
- Streamlined department processes for improved efficiency and productivity within the team.
- Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
- Created KPI scores
- Worked all the tech within CRM systems settings
Head of Customer Service
PLAY MOBILE LTD
03.2021 - 07.2022
- Worked collaboratively with various departments to address customer experience challenges.
- Enhanced business adaptability by revising policies based on timely feedback from stakeholders.
- It was outsource call center, so there was a lot of the projects
- Managed different projects. Up to 10 at the same time
Project Manager, Client Services
TopContact LTD
02.2016 - 07.2017
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
Psychologist
31st School
09.2017 - 06.2020
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Increased client satisfaction by maintaining a compassionate, non-judgmental environment during therapy sessions.
- Evaluated student' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Conducted student observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
Education
Specialist - IT Specialist in Business
Tashkent Professional College of IT
Taskent, Uzbekistan 04.2001 -
Bachelor of Science - Psychology
Lomonosov Moscow State University (MSU)
Tashkent, Uzbekistan 04.2001 -
Skills
Complaint handling
Software
CRM systems
Corel Draw Technical
Timeline
Head of Customer Service
Nazarov Rakhimbayev Group JC LTD
10.2023 - 10.2024
Head of Customer Service
PLAY MOBILE LTD
03.2021 - 07.2022
Psychologist
31st School
09.2017 - 06.2020
Project Manager, Client Services
TopContact LTD
02.2016 - 07.2017
Specialist - IT Specialist in Business
Tashkent Professional College of IT
04.2001 -
Bachelor of Science - Psychology
Lomonosov Moscow State University (MSU)
04.2001 -
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