Elyora Egamkulova
Front Desk Supervisor
Samarkand
Summary
Energetic Front Desk Supervisor with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Front Desk Supervisor
Minyoun Hotels
Samarkand
06.2022 - Current
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Conducted financial audits on scheduled basis.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collected room deposits, fees and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Designed employee work schedules to address complete operational needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained transaction security by verifying payment cards against identification.
English Language Teacher
General educational school #45
Samarkand
09.2015 - 06.2022
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Taught [Number] lessons per week to over [Number] students throughout [Number] grade levels.
- Planned lessons for classroom of [Number] students.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Held parent-teacher conferences to communicate sensitive issues with parents.
- Performed data entry to input student grades and attendance records with [Software].
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
Master of Arts - Linguistics
Samarkand State Institute of Foreign Languages
Samarkand, Uzbekistan 09.2017 - 07.2019
Bachelor of Arts - Philology And Teaching Languages
Samarkand State Institute Of Foreign Languages
Samarkand, Uzbekistan 09.2012 - 07.2016
Skills
Registration processing
Payment oversight
VIP guest relations
System updates
Inventory oversight
Team Building
Time management
Oral and written communications
Registration
Credit and cash payments
Housekeeping
Check-in and check-out procedures
Cash control
Word processing
Timeline
Front Desk Supervisor
Minyoun Hotels
06.2022 - Current
Master of Arts - Linguistics
Samarkand State Institute of Foreign Languages
09.2017 - 07.2019
English Language Teacher
General educational school #45
09.2015 - 06.2022
Bachelor of Arts - Philology And Teaching Languages
Samarkand State Institute Of Foreign Languages
09.2012 - 07.2016