Gavkhar Ziyodullaeva
Tashkent
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Agro Finans Lizing
02.2023 - 10.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Describe product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Completed bi-weekly payroll for 10 employees
Head of Sales Department
Full-time
07.2022 - 02.2023
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with 50 customers and community day to establish 10% long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Project Manager
Remote Internship
04.2022 - 04.2022
- Planned, designed, and scheduled phases for 10 large projects
- Monitored project performance to identify areas for improvement and make adjustments.
- Coordinated with cross-functional teams to resolve 10 project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Generalist Designer
Remote Internship
03.2022 - 04.2022
- Recommended design changes and iterative updates to IT manager.
- Worked closely with UX and product teams to define visual and functional requirements.
- Used 100 wireframes, mock-ups, and prototypes to establish user interface design and architecture.
- Tested websites at different design and production stages to assess conformance with designs.
- Managed all functions in Web site area
Sales Manager
Full-time
03.2020 - 09.2021
- Handled customer relations one issues, enabling quick resolution, and increased 15% client satisfaction.
- Resolved customer issues quickly to close deals and boost 80% client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Arts - Broadcast Journalism
Journalism And Mass COmmunication University of Uz
Tashkent, Uzbekistan03.2025
Professional Certificate (online) - Salesforce Sales Operations
Trailhead By Salesforce
San Francisco, California12.2023
Professional Certificate (online) - Effective Communication
National University of Singapore
Queenstown, Singapore10.2023
Bootcamp Course - User Interface & Experience Design
Najot Ta'lim
Tashkent, Uzbekistan04.2022
Skills
- Special Requests
- Retail Sales Customer Service
- Report Preparation
- Active Listening
- Online Chat
- Customer Relations
- Sales Expertise
Languages
Uzbek
Native language
English
Upper intermediate
B2
Turkish
Upper intermediate
B2
Russian
Intermediate
B1
Interests
Yoga, travel and communicate
Timeline
Customer Service Executive
Agro Finans Lizing
02.2023 - 10.2023
Head of Sales Department
Full-time
07.2022 - 02.2023
Project Manager
Remote Internship
04.2022 - 04.2022
Generalist Designer
Remote Internship
03.2022 - 04.2022
Sales Manager
Full-time
03.2020 - 09.2021
Bachelor of Arts - Broadcast Journalism
Journalism And Mass COmmunication University of Uz
Professional Certificate (online) - Salesforce Sales Operations
Trailhead By Salesforce
Professional Certificate (online) - Effective Communication
National University of Singapore
Bootcamp Course - User Interface & Experience Design
Najot Ta'lim
Similar Profiles
Timur MusadjanovTimur Musadjanov
Electric Car Sales & Marketing Manager at Agro Finance LizingElectric Car Sales & Marketing Manager at Agro Finance Lizing
Kamran SultanovKamran Sultanov
Sales Manager at Meqa Lizing MMCSales Manager at Meqa Lizing MMC
ELNUR HASANOVELNUR HASANOV
Sales specialist at Pro Lizing Co LLCSales specialist at Pro Lizing Co LLC