Gulhayo Muhammadieva
Tashkent,TK
Summary
Customer Experience Professional with comprehensive expertise in enhancing customer satisfaction and loyalty. Strong focus on team collaboration, delivering impactful results, and adapting to changing needs. Skilled in conflict resolution, communication, and process improvement, ensuring exceptional service and operational efficiency. Reliable and flexible, consistently driving positive outcomes and fostering customer-centric environment.
Overview
8
8
years of professional experience
Work History
Customer Experience Officer
RAKBank Branch
07.2023 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Implemented new strategies to reduce call wait times and improve overall efficiency in handling customer inquiries.
- Spearheaded campaigns aimed at increasing brand loyalty among existing customers through targeted promotions and personalized offers.
- Acted as the voice of the customer within the organization, advocating for their needs and expectations to be met across all levels.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
Senior Sales Executive
Dubai-Islamic-Bank
07.2017 - 05.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
Education
Master of Arts - Economics
University of Pune
India08-2015
Bachelor of Arts - Economics
University of Pune
India06-2011
Skills
- Patience and composure
- Exceptional communication
- Training and coaching
- Fluency in multiple languages
- Complaint handling
- CRM software expertise
- Brand representation
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Understanding customer needs
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Russian
Upper intermediate (B2)
Persian
Intermediate (B1)
Uzbek
Bilingual or Proficient (C2)
Timeline
Customer Experience Officer
RAKBank Branch
07.2023 - 03.2025
Senior Sales Executive
Dubai-Islamic-Bank
07.2017 - 05.2023
Master of Arts - Economics
University of Pune
Bachelor of Arts - Economics
University of Pune
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