Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic
Izzat Tulyaganov

Izzat Tulyaganov

Tashkent

Summary

I’m experienced Customer Support Specialist with nearly three years in customer support, including VIP iGaming services and IT help desk roles. I’ve become skilled at solving problems quickly and ensuring customers feel heard. Fluent in Uzbek, Russian, and English, I’ve handled everything from payment issues to technical troubleshooting, always focusing on clear communication and efficiency. My experience with tools like ServiceNow and Confluence has made me comfortable navigating complex systems while staying customer-focused. I’d be happy to discuss how I can bring my skills to your team.

Overview

3
3
years of professional experience

Work History

VIP IGaming Customer Support

Adviva
11.2024 - Current
  • Handling VIP support requests in iGaming;
  • Analyzing incoming data and verifying it through internal systems, creating tickets;
  • Working with payments: adjustments, assistance with deposits and withdrawals;
  • Objection handling and ensuring customer satisfaction
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided VIP service to 5-6 chats at once

1st Line Help Desk Specialist

EPAM Uzbekistan
05.2022 - 11.2024
  • Company Overview: IT, System Integration, Internet
  • System Integration, Technological and Business Processes Automation, IT Consulting
  • Performing the role of Service Desk Specialist for RD Portal, University, Examinator Platform, and UpSkillMe programs;
  • Handling user requests via calls/e-mails;
  • Mentoring junior colleagues;
  • Recommending instructions updates, participating in knowledge management activities;
  • Participated in team meetings and suggested improvements;
  • Communicating and collaborating with other teams;
  • 1st line level troubleshooting based on known cases
  • IT, System Integration, Internet
  • System Integration, Technological and Business Processes Automation, IT Consulting
  • Team EPM-BDSK Team - 80
  • 1st Line / RD Portal Support Team – 6
  • Tools: EPAM Support Portal (Micro Focus and ServiceNow), EPAM Knowledge Base (Confluence), MS Outlook, MS Teams, MS Word, Paint, Adobe Acrobat
  • Logged activities in tracking system to maintain accurate, timely records.

Education

Higher - English Language And Literature

Uzbekistan World Languages University
Tashkent
01.2019

Skills

  • ITIL
  • ITSM
  • Customer Service
  • Time management
  • Helpdesk
  • Service Desk
  • Customer Support
  • Asana
  • Atlassian Jira
  • Atlassian Confluence
  • Leadership
  • Organization and time management
  • Verbal communication
  • Written communication
  • Good Telephone Etiquette
  • Organizational skills
  • Relationship building
  • Cultural awareness

Personal Information

  • Specialization: Technical support specialist
  • Work Schedule: full day, remote working
  • Desired Travel Time to Work: any
  • Total Experience: Experienced Customer Support Specialist with nearly three years in customer support, including VIP iGaming services and IT help desk roles. Skilled at solving problems quickly and ensuring customers feel heard. Fluent in Uzbek, Russian, and English.
  • Age: 29
  • Relocation: Not ready to relocate, ready for rare business trips
  • Citizenship: Uzbekistan
  • Date of Birth: 07/19/95
  • Gender: Male
  • Work Permit: Uzbekistan

Languages

Uzbek
Native language
Russian
Proficient
C2
English
Advanced
C1

Timeline

VIP IGaming Customer Support

Adviva
11.2024 - Current

1st Line Help Desk Specialist

EPAM Uzbekistan
05.2022 - 11.2024

Higher - English Language And Literature

Uzbekistan World Languages University

Similar Profiles

CREATE PROFILE
Izzat Tulyaganov