Hi, I’m
Izzat Tulyaganov
Tashkent
Summary
I’m an experienced Senior KYC Customer Support Specialist with 4 years in customer support, including VIP iGaming services, IT help desk roles, and compliance-related support. I’ve developed strong skills in resolving issues efficiently while ensuring customers feel heard and supported. Fluent in Uzbek, Russian, and English, I’ve handled everything from payment issues to technical troubleshooting and AML, KYC, and KYB inquiries, always prioritizing clear communication and accuracy. My experience with tools like ServiceNow, Confluence, Slack, and Intercom has made me comfortable navigating complex systems while staying customer-focused. I’d be happy to discuss how I can contribute to your team.
Overview
4
years of professional experience
Work History
SumsubLimassol, Cyprus
Senior KYC Customer Support specialist
06.2025 - Current
Job overview
- Responded B2B customer support inquiries across Slack and Intercom, resolving client issues quickly and clearly
- Assisted clients with AML, KYC, and KYB-related questions
- Helped users navigate platform features and dashboard tools to improve their experience
- Investigated document issues (POI/POA) and guided customers through successful verification
- Supported teammates by sharing knowledge and helping troubleshoot challenging customer issues
Adviva
VIP IGaming Customer Support
11.2024 - Current
Job overview
- Handling VIP support requests in iGaming;
- Analyzing incoming data and verifying it through internal systems, creating tickets;
- Working with payments: adjustments, assistance with deposits and withdrawals;
- Analyzed provided proof of payments to detect possible fraud
- Objection handling and ensuring customer satisfaction
- Via telegram and discord helped colleagues to resolve complex issues
- Helped clients to pass KYC verification
EPAM Uzbekistan
1st Line Help Desk Specialist
05.2022 - 11.2024
Job overview
- Mentoring junior colleagues;
- Recommending instructions updates, participating in knowledge management activities;
- 1st line level troubleshooting based on known cases
- Logged activities in tracking system to maintain accurate, timely records.
Education
Uzbekistan World Languages UniversityTashkent
Higher from English Language And Literature
01.2019
Skills
- ITIL
- ITSM
- Customer Service
- Helpdesk
- Service Desk
- Customer Support
- Asana
- Atlassian Jira
- Atlassian Confluence
- Leadership
- Know your customer procedures
- AML investigations
- AML compliance
- AML and KYC procedures
Personal Information
- Specialization: KYC support specialist
- Work Schedule: full day, remote working
- Desired Travel Time to Work: any
- Age: 30
- Relocation: Not ready to relocate, ready for rare business trips
- Citizenship: Uzbekistan
- Date of Birth: 07/19/95
- Gender: Male
- Work Permit: Uzbekistan
Languages
Uzbek
Native language
Russian
Proficient
C2
English
Advanced
C1
Accomplishments
- Achieved faster resolution times and improved client experience by introducing Slack-based workflows for handling client support and internal collaboration tasks.
- Helped to increase team performance and faster case handling by guiding colleagues through Slack and Discord channels on complex support issues.
- Improved team productivity and made information easier to find by splitting knowledge base articles into clear, separate tabs for faster navigation.
Timeline
Senior KYC Customer Support specialist
Sumsub
06.2025 - Current
VIP IGaming Customer Support
Adviva
11.2024 - Current
1st Line Help Desk Specialist
EPAM Uzbekistan
05.2022 - 11.2024
Uzbekistan World Languages University
Higher from English Language And Literature