Jakhongir Jumaev
Information Technology Technician
Tashkent
Summary
Dynamic ICT Technician with a proven track record at JSCB Hamkorbank, enhancing network efficiency and security through strategic audits and technology upgrades. Skilled in network troubleshooting and fostering client satisfaction, I excel in optimizing operational performance and driving profitability with innovative solutions. My approach combines technical prowess with a keen focus on customer needs, ensuring seamless transitions and robust IT support.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Information and Communications Technology Technician
JSCB Hamkorbank
05.2023 - Current
- Migrated legacy systems to modern environments, minimizing disruption while maintaining functionality throughout transitions.
- Evaluated emerging technology trends and participated in technology discussions affecting company strategy.
- Improved network efficiency by implementing new hardware and software solutions.
- Conducted comprehensive IT audits to identify areas for improvement in security posture or operational efficiency measures.
Information Technology Support Specialist
Institute for Retraining Sport
07.2023 - 11.2023
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Developed customized solutions for unique business requirements using a mix of off-the-shelf software packages and custom-developed tools.
- Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
Sales Service Manager
East Telecom
02.2023 - 05.2023
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Optimized operational performance by identifying trends, issuing advisories and recommendations, requesting resources and applying new [Type] techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with marketing department to develop promotional materials that effectively showcased products and services offered.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Science - Software Engineering
INHA University in Tashkent
Tashkent, Uzbekistan 04.2001 -
Skills
Network troubleshooting
Timeline
Information Technology Support Specialist
Institute for Retraining Sport
07.2023 - 11.2023
Information and Communications Technology Technician
JSCB Hamkorbank
05.2023 - Current
Sales Service Manager
East Telecom
02.2023 - 05.2023
Bachelor of Science - Software Engineering
INHA University in Tashkent
04.2001 -
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