Jasurbek Madjitov

Tencent Games

11.2024 - Current

Provide high-level customer support to SVIP players, ensuring a premium service experience.
Address and resolve complex inquiries, technical issues, and in-game concerns efficiently.
Act as a bridge between SVIP players and internal teams, escalating feedback to improve game quality and user satisfaction.
Maintain strong relationships with VIP players, enhancing retention and engagement.
Analyze player behavior and support trends to suggest improvements in support processes.
Assist in creating FAQs, guides, and internal documentation to improve efficiency and consistency in support.
Successfully handled more than 2000 high-priority cases, ensuring fast and accurate resolution.
Improved response and resolution time by 30%, enhancing overall user satisfaction.
Contributed to player retention strategies, reducing churn among high-value players.
Received positive feedback and recognition from 98% players and internal teams for exceptional support.
Helped identify and report critical in-game issues and bugs, contributing to game quality improvements.

University of Digital Economics and Agrotechnologies

03.2024 - 10.2024

Negotiated and finalized contracts with potential students
Presented the university to students and their parents through various presentations
Conducted large-scale presentations in regional areas
Supervised and controlled the activities of admission officers
Collected and analyzed data and reports related to admissions
Developed and implemented admission plans for upcoming months
Collaborated with top management and provided regular reports
Increased university sales by 40% after joining
Successfully expanded the university's reach by conducting effective regional presentations, attracting a larger number of students
Improved the efficiency of the admission process by implementing streamlined data collection and reporting methods, enhancing decision-making and strategic planning

Japanese International University

11.2022 - 02.2024

Developed and implemented effective admission strategies
Managed and supervised the admission team
Conducted admission planning and forecasting
Set goals and monitored performance metrics
Managed customer relationships and maintained CRM systems
Conducted market research and analysis to inform admission strategies
Prepared and analyzed admission reports
Promoted innovation and adaptation within the department
Conducted training sessions for new employees
Successfully accepted more than 200 students in one admission cycle for the new university
Achieved a conversion rate of nearly 20%

Merit school in Tashkent

05.2021 - 11.2022

Introduced school services and conducted presentations to parents
Facilitated the contract process with parents for student enrollments
Maintained and updated the Customer Relationship Management (CRM) systems
Managed attendance and demo systems to ensure accurate tracking of student participation
Addressed and resolved complaints and suggestions from parents and students
Oversaw the online registration system to efficiently enroll new pupils
Increased school sales by more than 50% through effective service presentations and contract negotiations
Achieved a 15% increase in the number of students who continued their studies in subsequent years

Summary