Opera PMS
Reservations Specialist
Silk Road Samarkand Touristic Complex
Jul.2022 - Current
Madina Toshpulatova
reservations specialist
Samarkand,Uzbekistan
Timeline
Tourist Police Officer
Department on ensuring safe tourism
03.2018 - 06.2021
Bachelor of Arts - Philology And Teaching Languages (english Language)
Samarkand State Institute of Foreign Languages
Sep.2013 - Jun.2017
Work History
Reservations Specialist
Silk Road Samarkand Touristic Complex
Samarkand, Uzbekistan
Jul.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Answered approximately 40 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Coordinated bookings for up to 1000 rooms.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Tourist Police Officer
Department on ensuring safe tourism
Samarkand, Uzbekistan
03.2018 - 06.2021
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Supervised crowds at busy events to prevent injuries and property destruction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Education
Bachelor of Arts - Philology And Teaching Languages (english Language)
Samarkand State Institute of Foreign Languages
Samarkand Sep.2013 - Jun.2017
Skills
- Reservation Procedures
- Hotel Reservation Systems
- Invoice Preparation
- Conflict Resolution Techniques
- Effective Listening
- Product Knowledge
- Phone Etiquette
- Reservation Software
- Room Rate Positioning
- Product Availability
- Reservation Coordination
- Cancellation Policies
- Information Updates
- Loyalty Programs
Summary
Energetic Reservation Specialist with a dedication to delivering the highest level of customer service possible. Hardworking with excellent communication skills. Works to answer all guests questions via phone or email to reach positive outcomes. Service oriented and adept at upselling. Offering strong problem-solving abilities to address guest issues and reservation challenges. Friendly and customer-oriented with commitment to promoting patron satisfaction. Organized, welcoming and dedicated to addressing inquiries and concerns in a timely and accurate fashion. Ready to help team achieve company goals.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Personal development programsCompany CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsSoftware
Microsoft Office
Similar Profiles
Zuber NaikZuber Naik
Senior Barista at Silk Road CoffeeSenior Barista at Silk Road Coffee
ADDISHIWOT ALEMUADDISHIWOT ALEMU
SENIOR NURSE at Silk Road General HospitalSENIOR NURSE at Silk Road General Hospital
Majid SadeghipourMajid Sadeghipour
Accountant at Silk Road Consulting Engineers CoAccountant at Silk Road Consulting Engineers Co