Makhliyo Turdibekova
Customer Service
Tashkent, Uzbekistan,TK
Summary
Dynamic internal auditor who has communicational skills with a proven track record at Tashkent Tobacco Distribution, enhancing internal controls and ensuring regulatory compliance. Adept at problem-solving and attention to detail, I successfully identified risks and documented actionable recommendations, significantly improving operational efficiency and safeguarding the organization’s reputation.
Developed critical skills in fast-paced corporate environment, focusing on financial analysis, risk assessment, and compliance. Seeking to transition into new field, leveraging expertise in data interpretation and process improvement. Aiming to contribute to dynamic and forward-thinking organization.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Internal Auditor
Tashkent Tobacco Distribution
Tashkent, Tashkent
02.2024 - 03.2025
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
Receptionist Administrator
Igmar Apart Hotel
12.2020 - 09.2024
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Deputy Director of the Branch
Magnum Hamkor Cash and Care
Tashkent, Tashkent
09.2023 - 01.2024
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
Regional Business Cycle Manager
Majid Al Futtaim Retail - (Carrefour) - Head Office
Tashkent, Tashkent
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Receptionist Administrator
Good Time Apartments
03.2017 - 12.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and professionally solved all their needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Shop Assistant
Carrefour
11.2016 - 02.2018
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Host Animator
Golden Entertainment
07.2016 - 10.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Science - English Language And Literature
University SWPS
Warsaw, Poland 10.2014 - 11.2019
Skills
Audit planning
Accounting records analysis
Self motivation
Attention to detail
Problem-solving abilities
Cash analysis
Multitasking
Teamwork and collaboration
Policy compliance
Regulations and compliance
Internal controls
Audit planning
Dancing, Fitness and sewing
Dancing is boosting my positivity and mood which is helpful to control anger and stress
Fitness helps to be healthy and persistent to do my job for 100%
Sewing ability comes from my mom and it helps me to be patient because nothing comes easy in our life!
Timeline
Internal Auditor
Tashkent Tobacco Distribution
02.2024 - 03.2025
Deputy Director of the Branch
Magnum Hamkor Cash and Care
09.2023 - 01.2024
Regional Business Cycle Manager
Majid Al Futtaim Retail - (Carrefour) - Head Office
07.2021 - 09.2023
Receptionist Administrator
Igmar Apart Hotel
12.2020 - 09.2024
Receptionist Administrator
Good Time Apartments
03.2017 - 12.2019
Shop Assistant
Carrefour
11.2016 - 02.2018
Host Animator
Golden Entertainment
07.2016 - 10.2016
Bachelor of Science - English Language And Literature
University SWPS
10.2014 - 11.2019
Similar Profiles
Khaled AlakbariKhaled Alakbari
Area Sales Supervisor at Al Rashideen Trading & Distribution of Tobacco Products (Marlboro & IQOS- Heated Tobacco)Area Sales Supervisor at Al Rashideen Trading & Distribution of Tobacco Products (Marlboro & IQOS- Heated Tobacco)
Gulmira AkhmadjonovaGulmira Akhmadjonova
Head of International Cooperation Department at Tashkent International UniversityHead of International Cooperation Department at Tashkent International University
Ozodakhon ShukurillaevaOzodakhon Shukurillaeva
Junior Teacher and Academic Advisor at Oxus Univeristy in TashkentJunior Teacher and Academic Advisor at Oxus Univeristy in Tashkent