Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mokhirjon Mukhammadov

Tashkent

Summary

Dynamic professional with a proven track record at City Palace Hotel Tashkent, excelling in sales planning and relationship building. Recognized for enhancing customer satisfaction and driving revenue growth through effective negotiation and data analysis. Adept at fostering teamwork and implementing strategic sales initiatives that consistently exceed targets.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Director

Art and Culture Development Foundation
01.2025 - 03.2025
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Developed strong relationships with community partners to enhance educational opportunities for students.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
  • Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Managed department budget to ensure adequate resources for staff development and instructional materials.
  • Achieved substantial cost savings by renegotiating vendor contracts and optimizing supply chain management.
  • Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.

Front Office Supervisor

City Palace Hotel Tashkent
10.2024 - 02.2025
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Created, prepared, and delivered reports to various departments.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Monitored front areas so that questions could be promptly addressed.

Front Desk Guest Service Agent

Hotel Uzbekistan
05.2024 - 09.2024
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
  • Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
  • Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
  • Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
  • Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
  • Conducted regular inventory checks of front desk supplies, ordering new items as needed to maintain adequate stock levels and ensure seamless daily operations.
  • Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
  • Maintained a clean and welcoming front desk area to create a positive first impression for guests.
  • Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
  • Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Sales Officer

City Palace Hotel Tashkent
03.2025 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Product or Service.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Prepared sales reports with informative graphs and charts to outline key data.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
  • Developed strategic sales plans for achieving revenue growth and exceeding targets.
  • Designed incentive programs for sales staff that motivated them to achieve their targets consistently.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up

Education

Bachelor In Humanities - Entrepreneurship

London South Bank University
Tashkent
05.2026

Skills

  • Sales planning
  • Relationship building
  • Performance tracking
  • Effective negotiation
  • Sales presentations
  • Competitor analysis
  • Brand building
  • Promotional sales events
  • Data analysis
  • Territory management
  • Influencing skills
  • CRM software proficiency

Accomplishments

Stellar Academic Performance


My academic path has been one that would speak of itself as I haven't only excelled in every single step and path of it, even scoring the highest grades possible in all of my subjects in school. Not only did this dedication to academic excellence result in me receiving high grades, but it also helped pave the road for my future pursuits.


Musical Achievements


Besides, I have succeeded in music in great strides along with my education. I have performed in and won three Republican music competitions, and also an International competition, performing on big stages. These certifications are a reflection of my dedication to the craftsmanship of musical arts, as well as my ability to perform in competitive environments.


Extensive Certification Portfolio


I have been given over 30 certificates for the studies I have finished, which reflects my commitment to learn more. They span a wide variety of topics, displaying my breadth of experience and willingness to take on a wide variety of problems in academia as a result.


Leadership of Talented Students


I studied for a long (long) time and was appointed a model of excellence for a class of brilliant kids. In this position, I showed the way for my peers — and provided invaluable mentoring skills that helped build an atmosphere of collaboration and growth. Through my being a leader this student made area code famous, to acknowledge them as celebrities in our school because of how we hipped each other upfacts.


State Scholarship Recipient


I was given a 100% state scholarship which funded my university education for four years due to my performance both academic and extra-curricular. This distinguished scholarship honors my perseverance and highlights my academic reputation in the department、高思 and in the state.


University Group Leadership


In my academic activities, I once again showed leadership by heading a group for 3 years. In this capacity, I have had an opportunity to cultivate and hone my organizational and motivational skills, facilitating group dynamics that promote collective academic success.


Overall, my academic excellence, music achievements, multitude of certifications, and leadership positions all highlight my drive for excellence and indicate my potential to greatly impact any educational program I enter. My record serves as a good basis for ongoing success and a valuable addition to Harvard University.

Certification

State Scholarship Winner


Among the most illustrious of acknowledgments to have influenced my academic odyssey thus far is a 100% State Scholarship that has been conferred upon me. This prestigious award validates not only my academic accomplishments, but also my dedication to lifelong learning and scholarly pursuits. As a grantee, I exemplified excellence towards getting a world-class education.


Musical Accomplishments on National and International Stages


In addition to my arts dedication, I have been successful in many aspects of music. I also am a Three-time Winner in the Republican Competition in music, sure, that's nothing to do with consistency but it's also a testament to the talent and skill as well. Additionally, my international success as a winning finalist of a prestigious music competition abroad shows my ability to perform in different and challenging environments. These achievements represent an equilibrium between structured discipline and explorative artistry.


Leadership Roles During Schooling


In university and high school, my aptitude for leadership was obvious as I was elected class leader and eventually school leader. These roles gave me the opportunity to develop my organization, collaboration, and decision-making abilities. Of people in my class, I was given the responsibility to keep order and maintain professionalism and I must say I lived up to their expectations.


Leadership among Talented Students


Not only did I excel among the top tier of students — I was in the 99th percentile­ — I led talented students as a leader of talented students. This position was essential for developing my mentorship ability and for discovering how to cultivate and grow another's talent, while doing it at the same time for myself.


University Leadership and Participation in Celebrations


This role showed my leadership potential but it has not lost steam because on University I have been a group leader for almost three years. This experience greatly contributed to the development of my leadership style, as it required the coordination of different teams, the management of complex projects, and the proper execution of tasks. Moreover, I've actively participated in many celebrations at the university which showcases my eagerness for building community and contributing to vibrant university life through cultural engagement.


Conclusion


My many successes and leadership experience in different fields leave me rich with solid credentials suitable for Harvard University seduction. My scholarly achievements, artistic talents, and extensive leadership experience equip me to positively impact, blossom in and uphold your esteemed institution.

Languages

Russian
Advanced (C1)
Uzbek
Bilingual or Proficient (C2)
Turkish
Intermediate (B1)
English
Upper intermediate (B2)

Timeline

Sales Officer

City Palace Hotel Tashkent
03.2025 - Current

Assistant Director

Art and Culture Development Foundation
01.2025 - 03.2025

Front Office Supervisor

City Palace Hotel Tashkent
10.2024 - 02.2025

Front Desk Guest Service Agent

Hotel Uzbekistan
05.2024 - 09.2024

Bachelor In Humanities - Entrepreneurship

London South Bank University
Mokhirjon Mukhammadov