Summary
Overview
Work History
Education
Skills
Timeline
Generic
Moxirov Azizjon

Moxirov Azizjon

Administrator
Yangiyul

Summary

I consider myself a responsible and orderly person. Hardworking and enthusiastic university student working as a teacher. Seeking to use my knowledge of IT and my communication skills to effectively serve your company . Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Diligent with background in providing exceptional customer service at high-end establishments. Successfully managed guest interactions and ensured seamless check-in/check-out processes, enhancing overall guest satisfaction. Demonstrated strong multitasking abilities and excellent communication skills. Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding guest experiences. Proven ability to manage guest inquiries and reservations effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and guest satisfaction. Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Concierge

Mercure Tashkent Hotel
Tashkent, Tashkent
04.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Teacher

Is Good English Club
Yangiyul, Karakalpakstan
10.2022 - 01.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Education

Bachelor of Science -

Tashkent State University of Oriental Studies
Tashkent
09.2022 - Current

Skills

Customer service

Guest relations

Strong multitasking

Exceptional communication

Concierge services

Highly adaptable

Foreign language fluency

Tourism industry insight

Guest services

Active listening

Teamwork and collaboration

Administrative skills

Timeline

Concierge

Mercure Tashkent Hotel
04.2024 - Current

Teacher

Is Good English Club
10.2022 - 01.2024

Bachelor of Science -

Tashkent State University of Oriental Studies
09.2022 - Current
Moxirov AzizjonAdministrator