Mukhtorjon Sharafuddinov
Summary
Hardworking and driven sales management professional with experience in the trucking dispatching, retail and other fields equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
9
9
years of professional experience
Work History
Retail Associate Manager
Rainforest Cafe
05.2015 - 09.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
Server Manager
Moody Gardens Aquarium
05.2015 - 10.2016
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Dispatch
Lone Star Cargo
06.2020 - 08.2022
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Enhanced emergency response times by streamlining communication protocols and dispatch procedures.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
Dispatch
Dream Carrier LLC
- Coordinated the scheduling and dispatching of trucks for efficient and timely delivery of goods, ensuring clear communication with drivers, monitoring routes, and addressing any issues or delays that arose during the delivery process.
- Enhanced emergency response times by streamlining communication protocols and dispatch procedures.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
Dispatch Manager
West Town Cargo Inc
10.2022 - 05.2024
- Responsible for overseeing and managing all aspects of the dispatching operations, ensuring efficient and timely delivery of goods by coordinating with drivers, monitoring routes, and resolving any issues or delays
- Additionally, maintained clear and effective communication with both drivers and clients, ensuring a high level of customer satisfaction.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reduced response times with effective dispatcher training and timely decisionmaking.
Dispatch Manager
Stateline Logistics
01.2023 - 05.2024
- Responsible for overseeing and managing all aspects of the dispatching operations, ensuring efficient and timely delivery of goods by coordinating with drivers, monitoring routes, and resolving any issues or delays
- Additionally, maintained clear and effective communication with both drivers and clients, ensuring a high level of customer satisfaction.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Dispatcher Manager
Midamerican Cargo INC
06.2024 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
Education
Master of Science - Public Policy And Human Development
United Nations University
Maastricht, The Netherlands05.2022
Bachelor of Science - Banking And Finance
University of Bangor
Tashkent, Uzbekistan05.2018
Skills
- Dispatch Software Knowledge
- Truckload Dispatching
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Dispatcher Manager
Midamerican Cargo INC
06.2024 - Current
Dispatch Manager
Stateline Logistics
01.2023 - 05.2024
Dispatch Manager
West Town Cargo Inc
10.2022 - 05.2024
Dispatch
Lone Star Cargo
06.2020 - 08.2022
Retail Associate Manager
Rainforest Cafe
05.2015 - 09.2016
Server Manager
Moody Gardens Aquarium
05.2015 - 10.2016
Dispatch
Dream Carrier LLC
Master of Science - Public Policy And Human Development
United Nations University
Bachelor of Science - Banking And Finance
University of Bangor
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