Seeking a challenging role as a Relationship Manager to leverage my 10+ years of experience in banking and finance, with a strong track record in client relationship management, sales, and leadership. Committed to nurturing client relationships, building strategic partnerships, and delivering exceptional results while utilizing my comprehensive skill set in business analysis, project management, and financial modeling."
• Organizing, executing, managing, coordinating, and overseeing client relationships at the bank.
• Attracting and onboarding new clients. Maintaining, developing, and terminating relationships with clients. Establishing the bank's client base, tracking it, and segmenting it.
• Acting as the primary point of contact for clients on non-standard and delicate issues related to their banking services, applicable rates, and special terms, etc.
• Conducting client identification and due diligence processes and ongoing risk assessments for clients ("Know Your Customer"), in compliance with applicable anti-money laundering and anti-terrorism financing regulations and policies.
• Implementing effective sales strategies in the client relationship portfolio. Carrying out an active multi-product marketing plan for clients (cross-selling) and negotiating product terms with clients.
• Informing clients about significant changes occurring in the bank (changes in rates/processes, new services, etc.).
• Providing consultations to clients on banking services, involving employees from other departments when necessary. Working closely with employees in various departments to service client relationships. Monitoring the completion of tasks/projects agreed upon between the bank and the client.
• Establishing partnerships with clients, including assisting in their business development. Regularly engaging with client management and holding periodic meetings with clients. Organizing meetings between client management teams and the bank to maintain client relationships through the prior discussion of agendas with bank management.
• Understanding client business unit and product owner intentions based on historical and prospective analysis of client relationships and market conditions. Conducting preliminary analysis of client financial positions.
• Referring to bank management any issues arising in client service (special rates, client complaints and suggestions, etc.).
• Organizing and overseeing branch operational work, including supervising Foreign Exchange operations and payments, Credit matters at the branch.
• Organizing cash operations at the branch and ensuring the safety of monetary assets and other valuables at the branch. • Ensuring high-quality customer service across all products and services offered by the bank and monitoring staff compliance with established customer service standards.
• Ensuring adherence to decisions made by bank management and leadership regarding branch activities.
• Enhancing the professional development and qualifications of branch employees.
• Ensuring uninterrupted branch operations.
• Resolving issues, conflicts, and disputes with clients.
Investment Attraction, Project Management, MS Excel, Report Preparation, Financial Analysis, Financial Management, Foreign Economic Activity (FEA), Social Media Marketing (SMM), 1C: Accounting, Cold Sales, Key Client Management, Corporate Client Management, Artificial Intelligence, B2B Sales, Business Analysis, Business Communication, Negotiation Skills, Analytical Thinking, Team Leadership, Strategic Thinking, Leadership, Accounting Management, Database Management, Team Management, Corporate Sales, Business Development, CRM, Financial Modeling