Odiljon Azimov
Warranty engineer
Tashkent
Summary
Committed claims handling professional with extensive experience in [Type] insurance. Gathered, recorded, and processed information accurately and efficiently for reliable claim management. Built positive relationships with customers and colleagues for enhanced service provisions. Astute Claims Handler achieving fair customer outcomes through focused claims handling, processing and resolution. Organised and methodical to manage high-volume caseloads within target settlement timeframes. Meticulous and accurate in documentation for reliable reference.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Warranty Administrator
Astana Motors Company
Tashkent, Uzbekistan
2023.07 - Current
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Handled initial claims enquiries with attention to first-class, personal service.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
- Handled all claims and communications within established service level agreements.
- Gathered, recorded, and distributed complete documentary evidence.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Evaluated claims data and market trends for improved customer understanding.
Warranty Administrator
Hyundai Auto Asia
Tashkent, Uzbekistan
2020.05 - 2023.07
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Handled initial claims enquiries with attention to first-class, personal service.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Gathered, recorded, and distributed complete documentary evidence.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
Engineering Technician
Milk Food Trade
Tashkent, Uzbekistan
2018.04 - 2020.05
- Applied engineering and technical knowledge to analyse operations and offer suggestions for improvement.
- Followed up on manufacturing and field reports to resolve outstanding problems.
- Reformatted large datasets for use in technical applications.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Devised overall documentation strategies, identifying design sets planned for each stage of work.
- Compiled, processed and analysed test data and results to improve product quality.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Improved product quality by customising tools and eliminating variability.
Education
Bachelor of Science - Power engineering
Tashkent state Technical University
Tashkent 2014.09 - 2018.06
Bachelor of Science - Economics
Tashkent State of Economy
Tashkent, Uzbekistan 2020.09 - 2023.06
Skills
Customer relations
Achieved positive claim outcomes through careful case management
Gathered, recorded, and distributed complete documentary evidence
Escalated critical claims or complex situations to supervisor for review
Provided claims ato clients, managing expectations and explaining claims processing timelines
Research skills
Timeline
Warranty Administrator
Astana Motors Company
2023.07 - Current
Bachelor of Science - Economics
Tashkent State of Economy
2020.09 - 2023.06
Warranty Administrator
Hyundai Auto Asia
2020.05 - 2023.07
Engineering Technician
Milk Food Trade
2018.04 - 2020.05
Bachelor of Science - Power engineering
Tashkent state Technical University
2014.09 - 2018.06