Oltinoy Nomozova
Tashkent,Tashkent
Summary
Customer Service Agent supporting customers through flight bookings, rebooking procedures, and baggage policy guidance in fast-paced service settings. Handles flight disruptions and urgent client needs with calm problem-solving while maintaining a 97%-100% positive rating, and keeping communication clear, polished, and aligned with safety regulations and international standards. Brings a multicultural service style that helps maintain customer confidence during time-sensitive support moments.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Sales travel agent
Dyninno TAS International LLC
09.2024 - Current
- Managed 10 client interactions daily while delivering calm, high-touch support during flight disruptions.
- Delivered travel consultancy for flight bookings while keeping safety regulations, baggage policies, and rebooking steps aligned.
- Resolved urgent client needs under pressure by reworking itineraries and managing reservation changes with professionalism.
- Handled flight disruptions with steady communication, clear next steps, and prompt follow-up on alternative options.
- Applied baggage policy compliance and refund processing guidance to support accurate, customer-friendly resolution.
- Maintained composure across rotational shifts and multicultural client interactions while upholding presentation standards.
Customer service assistant
Samarqand Darvoza Mall
09.2022 - 07.2024
- Assisted 100+ customers daily from diverse cultural backgrounds while upholding luxury service standards.
- Delivered premium customer service and hospitality consistent with a luxury mall environment.
- Maintained grooming and presentation standards that supported a polished customer experience.
- Resolved guest concerns professionally, drawing on conflict resolution and problem-solving skills.
- Adapted quickly to rotational shifts while serving a multicultural customer base.
Receptionist
Teach Me learning centre
10.2018 - 12.2019
- Served as the first point of contact for students, parents, and visitors, presenting a polished and approachable front desk image.
- Handled questions and concerns with calm conflict resolution while supporting a positive experience for everyone entering the centre.
- Worked effectively in a busy, multicultural environment and adapted quickly to changing front desk needs.
Education
Bachelor - English Philology
Uzbekistan State World Languages University
01-2022
Skills
Premium customer service & hospitality
Conflict resolution & problem-solving
Adaptability to rotational shifts & multicultural environments
Grooming & presentation standards
Guest relations management
Front desk operations
Travel booking support
Itinerary coordination
Reservation changes management
Baggage policy compliance
Amadeus reservation system
Flight fare quoting
Refund processing
Certification
Certificate of Excellence in Customer Service
Achievements & Awards
Best travel agent award
Timeline
Sales travel agent
Dyninno TAS International LLC
09.2024 - Current
Customer service assistant
Samarqand Darvoza Mall
09.2022 - 07.2024
Receptionist
Teach Me learning centre
10.2018 - 12.2019
Bachelor - English Philology
Uzbekistan State World Languages University