Omina Sayfiddinova
Tashkent
Summary
Finance graduate from Westminster International University in Tashkent (GPA 3.5/4.0) with strong analytical and problem-solving skills. Experienced in customer analytics and process improvement (Yandex), proficient in Excel and financial analysis, and motivated to build a career in audit, valuation, and consulting within Big Four.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Support Manager - International Markets
Yandex
01.2022 - Current
- Led international support team, ensuring high-quality service in cross-cultural environments
- Delivered timely solutions to client queries, improving customer satisfaction metrics
- Mentored junior staff and optimized workflows for operational efficiency
Project Manager - DR & CSAT Department
Yandex
02.2025 - 04.2025
- Designed and implemented customer satisfaction (CSAT) and response rate (DR) improvement strategies
- Analyzed support feedback and trends, presenting actionable insights to leadership
- Piloted service quality initiatives, resulting in measurable gains in team performance
- Coordinated cross-team collaboration to align project goals with overall customer experience targets
Cashier (Summer Intern - Work & Travel USA)
Kingston House of Pizza
Kingston
06.2024 - 09.2024
- Provided front-line service in a fast-paced restaurant setting
- Managed cash register, processed transactions, and handled customer inquiries
- Assisted with peak-hour coordination, improving wait times and customer flow
- Gained hands-on experience in U.S. service culture and team collaboration
Education
Bachelor of Science - Finance
Westminster International University
Tashkent05.2025
Skills
- Microsoft Excel
- Google Workspace
- Microsoft Office
- Market research
- Customer relationship management
- Project management
- Financial analysis
- Team Leadership
- Communication Skills
- Problem-solving
Languages
- Uzbek
- Russian
- English
Certification
- Accounting Fundamentals
- Excel Fundamentals - Formulas for Finance
Timeline
Project Manager - DR & CSAT Department
Yandex
02.2025 - 04.2025
Cashier (Summer Intern - Work & Travel USA)
Kingston House of Pizza
06.2024 - 09.2024
Senior Support Manager - International Markets
Yandex
01.2022 - Current
Bachelor of Science - Finance
Westminster International University
Similar Profiles
Vasiliy AgapitovVasiliy Agapitov
Team Lead, Product Manager, Project Manager, Developer at YandexTeam Lead, Product Manager, Project Manager, Developer at Yandex
Ilya BugaevIlya Bugaev
Senior IOS Developer at YandexSenior IOS Developer at Yandex
Kirill FedotovKirill Fedotov
Data Science & Analytics Reviewer and Mentor at YandexData Science & Analytics Reviewer and Mentor at Yandex
Sardorbek Abdug'aniyevSardorbek Abdug'aniyev
Delivery Manager at Sell24 MCHJDelivery Manager at Sell24 MCHJ
SANJAR TOSHEVSANJAR TOSHEV
Network and Cyber Security Consultant at Cyber-Bro LLCNetwork and Cyber Security Consultant at Cyber-Bro LLC