Otabek Qodirov
Tashkent
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
IT Specialist
ISFT institute
Toshkent
11.2022 - Current
- Created user accounts, set up permissions, and monitored system security.
- Developed scripts to automate routine tasks and reduce manual effort.
- Monitored network performance and identified areas for improvement.
- Installed operating systems, applications, patches, updates. as needed.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Resolved conflicts between different hardware components or software programs.
- Set up local area networks and wide area networks.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Trained end users on how to use new systems and technologies effectively.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Participated in after-hours on-call rotation for critical support needs.
- Conducted remote diagnostics to identify and solve technical problems.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Office Manager
ISFT institute
Toshkent
12.2020 - 11.2022
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Organized company events including holiday parties, team building activities .
- Assisted in developing budgets for departmental expenses.
- Developed effective communication strategies between departments within the organization.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
Call Center Team Leader
ISFT institute
Toshkent
03.2019 - 11.2020
- Created comprehensive reports detailing performance metrics such as average handle time, first contact resolution rate, abandonment rate.
- Coordinated cross-training initiatives between teams in order to maximize resources utilization.
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing call center operations.
- Participated in various projects related to call center operations improvement initiatives.
- Reviewed individual employee files regularly to ensure accuracy of documentation.
Education
Vladimir State University
Russi06-2022
Toshkent Axborot Texnologiya Kasb-hunar Kollej
Toshkent06-2017
Skills
- Technical issue analysis
- Application support
- Technical reporting
- Application installations
- Debugging
- Discharge Planning
- IT service management
- Technical Documentation
- System Upgrades
Languages
Uzbek
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
IT Specialist
ISFT institute
11.2022 - Current
Office Manager
ISFT institute
12.2020 - 11.2022
Call Center Team Leader
ISFT institute
03.2019 - 11.2020
Vladimir State University
Toshkent Axborot Texnologiya Kasb-hunar Kollej
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