Gym
Oyatillo Tursunov
Fergana
Summary
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization. My experience in South Korea, where i worked at an international hotel and engaged with people from diverse cultural backgrounds, allowed me to master the art of good manners and effective communication
Overview
3
3
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Receptionist
Hotel Susung
10.2023 - 11.2024
- Highly experienced in greeting and registering guests
- Hands-on experience working in customer care and front desk assistance
- Demonstrated ability to review arrivals and departures for guest preferences
- Able to check guests in and out of the hotel and call bellman for assistance
Guest Services Agent
Ziyorat Hotel
05.2022 - 04.2023
- Ensure that the front desk is organized and maintained at all times
- Provide information to guests about hotel services and offers
- Review arrivals and departures
- Receive and acknowledge reservations and cancellations
Education
Bachelor's Degree - Tourism & Business
Dongyang University
Yeongju, South Korea 04.2001 -
High School Diploma -
Parvoz
Fergana, Uzbekistan 04.2001 -
Skills
In depth knowledge of office management and bookkeeping
Problem-solving
Verbal communication
Customer relations
Critical thinking
Great interpersonal skills
Certification
IELTS
Interests
Travelling
Exploring cultures
Swimming
Accomplishments
- Recognized by customers and managers for expedient and effective service.
- Achieved customer satisfaction score of 95% by resolving client issues promptly.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of 10 new staff members, ensuring they adapted quickly to company standards.
Timeline
Receptionist
Hotel Susung
10.2023 - 11.2024
EF SET
09-2023
IELTS
05-2023
Guest Services Agent
Ziyorat Hotel
05.2022 - 04.2023
Bachelor's Degree - Tourism & Business
Dongyang University
04.2001 -
High School Diploma -
Parvoz
04.2001 -
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