Ravshanbekov Sarvar

At ORIENTSWISS TASHKENT, I led the Claims and Government Requests team, excelling in team management and strategic thinking. I enhanced interdepartmental collaboration and significantly improved compliance processes, showcasing my ability to navigate complex regulatory environments and foster team development. My expertise in decision-making and customer relationship management propelled operational excellence.

Effectively lead a team by organizing, delegating tasks, monitoring performance, and fostering employee development. Facilitate communication between departments, including the Legal team, Risk team, and English-speaking counterparts. Oversee and execute operational tasks related to AML/CTF/Sanctions compliance. Coordinate with government authorities (e.g., Ministry of Internal Affairs, Antimonopoly bodies). Monitor KPIs and streamline internal processes to enhance customer service quality. Motivate and inspire the team to maintain a customer-focused culture., Leadership: Proven experience managing teams in a fast-paced environment, driving employee growth, and building efficient workflows., Customer Focus: Established high service standards to address client and partner needs effectively., Analytical Thinking: Utilized data insights to evaluate team performance and develop strategies for improvement., Multilingual Proficiency: Fluent in Uzbek, Russian, and English, ensuring clear communication with diverse stakeholders., Extensive leadership experience in dynamic, high-pressure environments similar to Wolt., Expertise in working with KPIs, implementing motivational frameworks, and maintaining top-quality customer service., A combination of customer-centricity and analytical thinking allows me to make data-driven decisions that align with growth objectives., Skilled at collaborating with internal teams and external partners to achieve organizational goals.

• Specialization: Head of customer service
• Work Schedule: full day
• Age: 21
• Business Trips: Ready for business trips
• Relocation: Ready to relocate
• Citizenship: Uzbekistan
• Date of Birth: 05/24/03
• Gender: Male
• Work Permit: Uzbekistan