MD MASUDUR RAHMAN REAZ
Cardiff
Summary
Master's in Digital Marketing Management and Bachelor's in Software Engineering, complemented by four years of graphic design experience, provide a unique blend of technical and creative expertise. Practical skills were honed during an internship with Great Britain Wheelchair Rugby, focusing on event management, website management, content management, and business strategy. Eager to embrace new challenges that merge creativity and technology to drive meaningful impact in dynamic environments.
Overview
9
9
years of professional experience
Work History
Production Operative
Memory Lane Cakes
05.2025 - Current
- Operated machinery to assemble and package cake products efficiently.
- Monitored production lines for quality control, ensuring adherence to standards.
- Collaborated with team members to streamline workflow and reduce downtime.
- Implemented safety protocols to maintain a secure working environment.
Business Operations Intern
Great Britain Wheelchair Rugby
10.2023 - 06.2024
- Enhanced the GBWR website on WordPress by posting news articles, uploading documents, and implementing coding changes.
- Provided comprehensive support as event staff during the Wheelchair Rugby Quad Nation 2024, focusing on hospitality and assistance.
- Conducted research to determine effective ways to showcase honor caps on the GBWR website.
- Created engaging social media tiles to boost online engagement.
- Collaborated with the design team to develop marketing materials, including event flyers and cue cards, while managing supplier research and ordering.
- Contributed to the digital marketing working group, collaborating on strategies to enhance GBWR's online presence.
- Analyzed operational data to identify process inefficiencies and recommend improvements.
Freelance Graphic Designer - Level 2 Seller
Fiverr
04.2021 - 08.2023
- Successfully completed over 150+ design projects, focusing on social media design, t-shirt design, logo creation, and branding for global clients.
- Maintained a 98% satisfaction rate through high-quality designs and prompt client communication, leading to repeat business and positive reviews.
- Created compelling visuals that helped clients improve their brand presence and increase customer engagement.
- Achieved a consistent 98% satisfaction rate, resulting in repeat clients and high client retention.
- Remote
Customer Service Representative
Techmart BPO
01.2017 - 01.2018
- Handled customer inquiries, complaints, and billing issues for a range of clients.
- Provided timely resolutions while maintaining a high level of customer satisfaction.
- Developed excellent communication and problem-solving skills through daily interactions with customers.
Education
MSc - Digital Marketing Management
Cardiff Metropolitan University
Cardiff, UK01.2024
BSc - Software Engineering
American International University Bangladesh (AIUB)
Dhaka, Bangladesh01.2022
Skills
- Digital Marketing & Analytics: I have a solid foundation in various digital marketing strategies, including SEO, SEM, PPC, email marketing, and social media marketing I’m skilled in using Google Analytics to measure campaign performance and make data-driven decisions to optimize results
- Graphic Design & Illustration: Proficient in Adobe creative suite (specially Photoshop, Illustrator) and Canva, I have completed over 150 projects as a Fiverr Level Two Seller, specializing in logo design, branding, T-shirts, and social media content design
- WordPress & Website Management: Skilled in maintaining and updating content for websites, with experience managing the GBWR WordPress platform My background in software engineering allows me to understand web functions, manage databases, and make necessary coding adjustments when needed
- Transferable Skills: Proficient in Microsoft Office Suite, Project Management, Client Relationship Management, Creative Problem-Solving, Event Management, Adaptability & Continuous Learning mindset
References
Available upon request.
INTERESTS
Graphic Design, Chess, Anime, Documentaries, Web Series
Timeline
Production Operative
Memory Lane Cakes
05.2025 - Current
Business Operations Intern
Great Britain Wheelchair Rugby
10.2023 - 06.2024
Freelance Graphic Designer - Level 2 Seller
Fiverr
04.2021 - 08.2023
Customer Service Representative
Techmart BPO
01.2017 - 01.2018
BSc - Software Engineering
American International University Bangladesh (AIUB)
MSc - Digital Marketing Management
Cardiff Metropolitan University