Rukhsora Avezova
Tashkent
Summary
A dedicated hospitality professional with five years of diverse experience in the hotel industry. Started my career at the reception desk, gaining solid customer service skills, and later transitioned to an Executive role in the Reservations department, where I developed a deep understanding of booking processes and guest management. Currently, I am working as a Sales Specialist, where I utilize my expertise to drive business growth and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Specialist
HAMPTON BY HILTON TASHKENT
Tashkent
01.2025 - Current
- Establishing and maintaining strong relationships with both new and existing clients, such as travel agencies, corporate clients, event planners, and individual guests
- Identifying new business opportunities to increase sales, such as corporate contracts, group bookings, events, or special packages
- Developing and implementing sales strategies to achieve target
- Making contracts with different types of companies, agencies and etc
- Developed key customer relationships to increase sales.
Reservations Executive
HAMPTON BY HILTON TASHKENT
Tashkent
10.2021 - 12.2024
- Responsible for processing room reservation by phone (by companies, agencies and by the guests directly) and by email
- Accepting booking request, checking availability of accommodation, making reservations and confirming them
- Used proper procedures to change or cancel reservations
- Cooperate with the group of sales managers and help in walk-in basis reservations
- Coordinating the convention and conference groups in block reservations
- Provided customer service support via telephone, email, and in-person contact.
Hostess and waitress
GEORGIOUPOLIS SUITES HOTEL
Crete Island
06.2024 - 09.2024
- Welcome and seat guests, ensuring prompt and courteous service
- Manage reservations and coordinate seating arrangements for smooth guest flow
- Address guest inquiries and assist with special requests to provide excellent customer service
- Take orders from guests and serve food and beverages
- Ensure customer satisfaction by handling payments, answering menu questions, and addressing concerns or requests
SPA receptionist
WYNDHAM TASHKENT
Tashkent
09.2019 - 10.2021
- Communicating with guests, greeting SPA guests with a smile
- Taking responsibility on controlling health club with all internal services, check in-out process
- Providing SPA tours to the new customers and advising on available facilities
Intern at F&B department
RADISSON BLU
Tashkent
01.2018 - 04.2018
- Responsibilities included customer service, serve guests in a professional manner and identify their needs and wants and providing the best service
Education
Bachelor of Science - International Hospitality and Tourism Management
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE IN TASHKENT (MDIST)
Tashkent, Uzbekistan01.2019
Skills
- Reservation management
- Customer satisfaction
- Effective communication
- Sales process
- Adaptability and flexibility
- Time management
- PMS, OnQ, Outlook, B2B controlling
- Making contracts with companies, agencies
- Staff education and training
- Call center operations
Links
+998 99 488 70 79, @rukhsoraaa_, +998 93 547 10 17
Affiliations
- Member of Student's council during the
four years
• Mentor of Dance Club
• Open Doors ( Facilitator during 4 years )
• Graduation Ceremony (Volunteer and
Controller 3 years)
• Active participant at the project "Tourism Challenge at
Samarkand Region"
Languages
Uzbek
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Turkish
Upper Intermediate (B2)
B2
Timeline
Sales Specialist
HAMPTON BY HILTON TASHKENT
01.2025 - Current
Hostess and waitress
GEORGIOUPOLIS SUITES HOTEL
06.2024 - 09.2024
Reservations Executive
HAMPTON BY HILTON TASHKENT
10.2021 - 12.2024
SPA receptionist
WYNDHAM TASHKENT
09.2019 - 10.2021
Intern at F&B department
RADISSON BLU
01.2018 - 04.2018
Bachelor of Science - International Hospitality and Tourism Management
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE IN TASHKENT (MDIST)
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