Rustam Samadjonov
Asaka,Andijan, Uzbekistan
Summary
Warranty manager with extensive experience in quality assurance and supplier management at UzAuto Motors. Expertise in warranty management compliance auditing and data analysis, driving operational excellence and enhancing customer satisfaction. Proven ability to lead teams in resolving complex issues and implementing continuous improvement initiatives using REDX and 8D methodologies. Skilled in technical documentation, quality system implementation, and risk assessment to improve product performance and reduce costs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warranty manager
UzAuto Motors
Asaka, Uzbekistan
01.2025 - Current
- Managed daily service operations and team coordination to meet performance targets.
- Resolved customer complaints through effective communication and problem-solving.
- Delivered consistent service quality while achieving operational KPIs.
- Identified issues, analysed data, and implemented practical solutions.
SQ&D Exterior SMT manager
UzAuto Motors
Asaka,, Uzbekistan
06.2024 - 12.2024
- Developed and presented supplier quality metrics and performance analysis reports.
- Ensured timely resolution of supplier-related quality concerns, customer complaints, and warranty cases.
- Analysed maintenance data to spot trends, improving performance and cutting costs.
SQ&D Warranty Manager
UzAuto Motors
12.2022 - 08.2024
- Prepared analytical reports with actionable recommendations.
- Monitored trends and improvement opportunities through data analysis.
- Resolved billing discrepancies accurately, maintaining customer satisfaction and trust.
- Ensured timely resolution of service and warranty-related cases.
SQ&D engineer
UzAuto Motors
09.2021 - 12.2022
- Validated exterior components against quality and performance requirements.
- Led root cause analysis and corrective actions for quality and warranty issues.
- Analysed defect trends and product performance to identify improvement opportunities.
- Coordinated with suppliers and cross-functional teams to resolve technical issues.
- Prepared technical reports and supported project reviews and decision-making.
Quality Engineering Manager
UzAuto Motors
02.2020 - 09.2021
- Led root cause analysis and corrective actions for product and process quality issues.
- Managed quality team performance by mentoring staff towards defined quality objectives.
- Conducted quality audits to find non-conformities and drive corrective actions to closure.
- Reviewed and maintained quality system policies and procedures for regulatory and customer requirements.
- Drove continuous improvement using Lean and Six Sigma methods to boost quality.
Quality Engineering Engineer
UzAuto Motors
09.2018 - 02.2020
- Analysed quality issues and identified root causes for corrective action.
- Performed quality audits and resolved non-conformities to maintain standards compliance.
- Applied lean and Six Sigma to support continuous improvement activities.
Head of Quality Department
Uz-SaeMyung Co.
03.2018 - 09.2019
- Reviewed and updated quality assurance policies and procedures against changing regulations and best practice.
- Facilitated staff training on quality assurance practices and company policy requirements.
- Prepared detailed quality reports for senior management on performance metrics trends and improvements.
Quality Engineer
Uz-SaeMyung Co.
06.2017 - 03.2018
- Performed incoming material inspections and supplier quality evaluations to ensure specification compliance.
- Conducted supplier audits and managed non-conformities in accordance with quality standards.
- Led root cause analysis and corrective actions for supplier-related quality issues.
- Collaborated with suppliers and cross-functional teams to support product quality and launch activities.
- Monitored quality performance metrics and defect trends to drive continuous improvement.
Education
Bachelor's degree - Mechanical Engineering
Andijan Machine-Building Institute
12-2017
Taxation -
Ferghana Tax College
12-2013
Skills
- Warranty management and compliance auditing
- Data analysis and statistical process control
- Technical documentation and quality system implementation
- Team leadership and workforce motivation
- Communication skills and problem-solving
- Production scheduling and process optimization
- Supply chain management and lean manufacturing
- Risk assessment and continuous improvement
- Client relationship management and team building
Custom
Andijan region
Certification
- BIQS auditor, 2022-04-01
- Red X Problem Solving, 2020-10-01
Languages
English
Intermediate
B1
Russian
Intermediate
B1
Hobbies and interests
- Fitness and Wight Training
- Long-Distance Running
- Traveling
Timeline
Warranty manager
UzAuto Motors
01.2025 - Current
SQ&D Exterior SMT manager
UzAuto Motors
06.2024 - 12.2024
SQ&D Warranty Manager
UzAuto Motors
12.2022 - 08.2024
SQ&D engineer
UzAuto Motors
09.2021 - 12.2022
Quality Engineering Manager
UzAuto Motors
02.2020 - 09.2021
Quality Engineering Engineer
UzAuto Motors
09.2018 - 02.2020
Head of Quality Department
Uz-SaeMyung Co.
03.2018 - 09.2019
Quality Engineer
Uz-SaeMyung Co.
06.2017 - 03.2018
Bachelor's degree - Mechanical Engineering
Andijan Machine-Building Institute
Taxation -
Ferghana Tax College