Rustambek Sobirov
Student
Tashkent
Summary
Proven leader with a track record of enhancing guest relations and operational efficiency at Khiva Hotel. Excelled in reservation management and team leadership, significantly improving team performance and customer satisfaction. Skilled in multitasking and problem-solving, adept at fostering professional growth and ensuring food safety compliance.
Overview
1
1
year of professional experience
Work History
Hostess Manager
Khiva Hotel
01.2023 - 05.2024
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Developed and maintained clean and welcoming entrance area, making positive first impression on guests.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Facilitated team building activities, strengthening relationships among staff and improving overall team performance.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Increased efficiency in reservation management, utilizing digital booking system to accommodate more guests.
Education
BBA - Tourism
Tashkent State University of Oriental Studies
Tashkent, Mirabad District , Shakhrisabz Street 25 04.2001 -
Skills
Guest Relations
Workplace Safety
Food Safety Compliance
Reservation Management
Employee Scheduling
Sales Promotion
Time Management
Problem-solving abilities
Problem-Solving
Multitasking
Operations Management
Multitasking Abilities
Leadership abilities
Languages
Uzbek
Native language
Arabic
Upper intermediate
B2
English
Advanced
C1
Turkish
Advanced
C1
Russian
Proficient
C2
Interests
Literature
Sport
Timeline
Hostess Manager
Khiva Hotel
01.2023 - 05.2024
BBA - Tourism
Tashkent State University of Oriental Studies
04.2001 -
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