Summary
Overview
Work History
Education
Skills
Timeline
Sardor Usmanov

Sardor Usmanov

Dispatcher
Tashkent,TK

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that needed.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Truck Dispatcher

S & D Global Transportation
03.2020 - Current
  • Facilitated communication between drivers and management, ensuring seamless flow of information and enabling quick decision-making processes.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in transportation process.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Built strong relationships with brokers through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Coordinated dispatching of 5 drivers to accomplish daily delivery requirements

Sales Service Associate

ABC Moving Center LLC
Tashkent, Uzbekistan
11.2014 - 01.2020
  • Answer calls and respond to emails
  • Handle customer inquiries both by phone and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Providing customers with product and service information
  • Creating lead by enter new customer information into system
  • Identify and escalate priority issues
  • Follow up customers calls

Marketing Associate

Private Hotel & Mountain Resort
01.2013 - 08.2014
  • Planned and executed events and marketing programs to increase qualified leads.
  • Supported design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Visit potential customers and provide service with quotations
  • Negotiate terms of agreement and close sales
  • Identify new markets and business opportunities

Sales Assistant

Duty Free Shops
08.2008 - 09.2012
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support
  • Processed transactions accurately while maintaining high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

Bachelor - Agronomy And Crop Science

The University of Agriculture , Tashkent, Uzbekistan
09.2004 - 06.2008

Skills

Stress Tolerance

Timeline

Truck Dispatcher - S & D Global Transportation
03.2020 - Current
Sales Service Associate - ABC Moving Center LLC
11.2014 - 01.2020
Marketing Associate - Private Hotel & Mountain Resort
01.2013 - 08.2014
Sales Assistant - Duty Free Shops
08.2008 - 09.2012
The University of Agriculture - Bachelor, Agronomy And Crop Science
09.2004 - 06.2008
Sardor UsmanovDispatcher