Sardor Usmanov
Dispatcher
Tashkent,TK
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that needed.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Truck Dispatcher
S & D Global Transportation
03.2020 - 06.2025
- Facilitated communication between drivers and management, ensuring seamless flow of information and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Built strong relationships with brokers through effective communication and problem-solving skills, contributing to increased business opportunities.
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements
Sales Service Associate
ABC Moving Center LLC
Tashkent, Uzbekistan
11.2014 - 01.2020
- Answer calls and respond to emails
- Handle customer inquiries both by phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Providing customers with product and service information
- Creating lead by enter new customer information into system
- Identify and escalate priority issues
- Follow up customers calls
Marketing Associate
Private Hotel & Mountain Resort
01.2013 - 08.2014
- Planned and executed events and marketing programs to increase qualified leads.
- Supported design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Visit potential customers and provide service with quotations
- Negotiate terms of agreement and close sales
- Identify new markets and business opportunities
Sales Assistant
Duty Free Shops
08.2008 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support
- Processed transactions accurately while maintaining high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Bachelor - Agronomy And Crop Science
09.2004 - 06.2008
Skills
Stress Tolerance
Advanced problem solving
Strong Communication Skills
Customer Service
Microsoft Office
Problem-Solving
Display building
Visual Merchandising
Cash Handling
Goal-Oriented
Customer Needs Assessment
Friendly and Helpful
Timeline
Truck Dispatcher - S & D Global Transportation
03.2020 - 06.2025
Sales Service Associate - ABC Moving Center LLC
11.2014 - 01.2020
Marketing Associate - Private Hotel & Mountain Resort
01.2013 - 08.2014
Sales Assistant - Duty Free Shops
08.2008 - 09.2012
The University of Agriculture - Bachelor, Agronomy And Crop Science
09.2004 - 06.2008