Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
Generic

Sarvar Saydaliev

Tashkent,Uzbekistan

Summary

During my college years I was able to obtain valuable experience in tourism industry, specifically in banqueting. I also learned to communicate in English as well as in russian which are important for this sphere. I enjoy communicating with foreigners. As a student at The World Languages university I worked as a receptionist in a hotel for a short time. Currently I am working as a call-center operator in BTS express (parcel delivery company). The reason why I am looking for another job is to be able to earn more money. I'm married and have 2 little children.

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Call-center operator

BTS express
Tashkent, Uzbekistan
02.2023 - Current
  • Operated parcel delivery services
  • Managed inbound customer calls efficiently and effectively.
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to improve service quality.

Customer service manager

DPD Eurasia
Tashkent, Uzbekistan
02.2021 - 01.2023
  • Developed training programs for staff to improve service delivery and efficiency.
  • Managed escalated customer issues, ensuring timely resolution and support.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Front desk manager

Hotel Simma
Tashkent, Uzbekistan
09.2019 - 01.2020

English teacher

Sunny place ed.center
Tashkent
09.2017 - 05.2019

Production worker

Akfa group
Tashkent
04.2012 - 09.2015

Banqueting waiter

International Hotel
Tashkent
09.2008 - 05.2011

Education

Dispatcher In Truck Industry On International Routes - International Logistics

Private Study Centre
09.2023 - 11.2023

Bachelor of Applied Science - Teaching English As A Second Language

Uzbekistan State World Languages University
Tashkent, Uzbekistan
09.2016 - 06.2020

Specialist - hospitality business

Professional college of Tourism
Tashkent

Skills

  • Computer skills
  • Communication skills
  • Problem solving skills
  • Administration
  • Innovative
  • Service-focused
  • Customer service

Personal Information

Date of Birth: 04/16/92

Languages

  • Russian
  • English, B2
  • Russian, C1

Languages

Uzbek
First Language
English
Upper Intermediate
B2
Russian
Upper Intermediate
B2

Timeline

Dispatcher In Truck Industry On International Routes - International Logistics

Private Study Centre
09.2023 - 11.2023

Call-center operator

BTS express
02.2023 - Current

Customer service manager

DPD Eurasia
02.2021 - 01.2023

Front desk manager

Hotel Simma
09.2019 - 01.2020

English teacher

Sunny place ed.center
09.2017 - 05.2019

Bachelor of Applied Science - Teaching English As A Second Language

Uzbekistan State World Languages University
09.2016 - 06.2020

Production worker

Akfa group
04.2012 - 09.2015

Banqueting waiter

International Hotel
09.2008 - 05.2011

Specialist - hospitality business

Professional college of Tourism
Sarvar Saydaliev