Sergey Tsoy
Product Manager
Tashkent
Summary
I'm a reliable and organized individual who thrives in managing multiple priorities with a positive and can-do attitude. I'm always willing to go the extra mile and take on added responsibilities to ensure team achieves collective goals. Whether it's jumping in to lend a hand or leading the charge, I'm always ready to do whatever it takes to get it done.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Product Specialist
TBC UZ
Tashkent
12.2021 - Current
- Continually expanded knowledge of Onboarding, Gamification, and Business Banking product lines.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to front office team members.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted project team by scoping, scheduling and developing product roadmap.
- Studied emerging marketplace trends to determine demand for key product features.
- Prepared detailed functional specification documents for product innovation and improvements.
- Maintained internal product knowledge database.
- Managed product launches by creating plans and coordinating with marketing teams to maximize promotional reach.
- Optimized Onboarding funnel and increased conversion by 15%
Lead Project Manager
EPOS SYSTEMS
Tashkent
08.2022 - 01.2023
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
Product Manager
TBC UZ
Tashkent
04.2022 - 01.2023
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Monitored market trends and competitor performance to update promotional strategies.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Directed planning and budgeting efforts.
- Analyzed metrics to measure product performance.
- Analyzed consumer and financial data to develop strategic insights and make clear and compelling recommendations for overall business growth.
- Increased MAU in Payments by 40% and net commission fee income by 70%
- Acquired additional $1 million of loan portfolio by establishing offline sales channel
Project Manager
Novalab Tech
Tashkent
09.2021 - 04.2022
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Monitored project performance to identify areas of improvement and make adjustments.
Product Manager
BILLZ
Tashkent
05.2021 - 09.2021
- Collaborated with sales and support teams to launch products on time and within budget.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Researched and proposed new solutions to make product more user-friendly.
- Suggested enhancements to product design that would improve user experience.
- Produced rapid prototypes using Miro.
- Collaborated with team of engineers to develop new products.
Education
Bachelor of Science - Computer Science And Engineering
Inha University in Tashkent
Tashkent, Uzbekistan 04.2018 - 04.2022
Skills
Market Analysis
Technical issues analysis
Product development
Project Management
Test case scenarios
Business process modeling
Functional & Business Requirements
Teamwork and Collaboration
Attention to Detail
Analytical and Critical Thinking
Certification
AppDynamics Verified Core APM, Cisco
Timeline
Lead Project Manager
EPOS SYSTEMS
08.2022 - 01.2023
Product Analytics Micro-Certification, Product School (PAC) - Product School
06-2022
Foundations of Project Management, Google - Google
06-2022
Product Manager
TBC UZ
04.2022 - 01.2023
AppDynamics Verified Core APM, Cisco
02-2022
Product Specialist
TBC UZ
12.2021 - Current
Project Manager
Novalab Tech
09.2021 - 04.2022
Product Manager
BILLZ
05.2021 - 09.2021
Full Stack Development Track, Udacity
02-2020
Front End Development Track, Udacity
01-2020
Bachelor of Science - Computer Science And Engineering
Inha University in Tashkent
04.2018 - 04.2022