Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
reading books, play football and learn languages
Timeline
Generic
Shamshod Fayziyev

Shamshod Fayziyev

Call Markaz Operator, SMM Menacer
Zarafshan

Summary

Dynamic Call Center Manager with a proven track record of fostering a positive workplace culture at Company. Leveraged leadership qualities and teamwork to enhance staff performance and customer satisfaction. Skilled in real-time coaching and problem-solving, driving significant improvements in service quality and team engagement.

Overview

2025
2025
years of professional experience
1
1
Certification
1
1
Language

Work History

Volunteer

Call Center Manager

Company
07.2024 - 01.2025
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.

Education

High School Diploma -

Academic Lyceum of Internal Affairs
Navai
04.2001 -

Skills

Teamwork and collaboration

Accomplishments

  • Supervised team of 380 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 186 in the development of Contenta

Certification

CEFR B2, IELTS 6

Interests

Call operator, reading books, play the piano

reading books, play football and learn languages

I usually read a lot of books, and one of my favorites is Dunyoning Ishlari. This book has had a deep impact on me. Besides that, I enjoy spending my weekends playing football with my friends or family. Ever since I was young, I've been very interested in learning languages because I find it both fun and fascinating.

Timeline

CEFR B2, IELTS 6

04-2025

Call Center Manager

Company
07.2024 - 01.2025

High School Diploma -

Academic Lyceum of Internal Affairs
04.2001 -

Volunteer

Shamshod FayziyevCall Markaz Operator, SMM Menacer