Tukhtamurodov Muhammad Islom Ugli
Logistics
Tashkent,Uzbekistan
Summary
Skilled in customer service and conflict resolution, boosted loyalty at LAWSON by empathetically addressing complaints and maintaining high standards under pressure. Fluent in English, Russian, and Japanese (N2). My leadership at MATSUYA ensured consistent food quality, enhancing brand reputation. My expertise includes active listening and data entry, driving business growth through strategic collaboration and customer satisfaction. And I, being a proactive learner, always crave to learn new skills and knowledge
Overview
2
2
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Convenient Store Set "LAWSON"
Osaka, Japan
07.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Restaurant Team Leader
Fast Food Store Set "MATSUYA"
Osaka, Japan
03.2023 - 02.2024
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
- Managed approximately 50 orders per hour from customers.
Education
High School Diploma -
"International House-Tashkent" Lyceum
Tashkent, "Hamid Olimjon" Metro Station 09.2020 - 05.2022
Skills
Customer Service
Timeline
Restaurant Team Leader
Fast Food Store Set "MATSUYA"
03.2023 - 02.2024
Customer Service Representative
Convenient Store Set "LAWSON"
07.2022 - 09.2024
High School Diploma -
"International House-Tashkent" Lyceum
09.2020 - 05.2022
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