Hi, I’m
Umedjon Kurbanov
Night Duty Manager
Tashkent,Tashkent
Summary
Coordinated Night Manager talented at leading and motivating store team of 20 and managing store stock levels. Forecasts volume of future sales and analyzes sales figures. Numbers-savvy and organized with over 7 years of comprehensive experience working in Front Desk Night Duty Manager.
Always thinking to bring more profit to company
Overview
13
years of professional experience
5
Languages
Work History
Inspira-S TashkentTashkent Uzbekistan
Night Duty Manager
03.2022 - Current
Job overview
- Improved guest satisfaction by efficiently addressing and resolving concerns during night shifts.
- Implemented new security measures, reducing incidents of property damage or theft on premises.
- Streamlined the night audit process, ensuring accuracy in daily financial reports and data reconciliation.
- Reduced staff turnover by creating a positive work environment that fostered employee engagement and loyalty.
- Increased occupancy rates with proactive room upgrades and upselling efforts during checkin.
- Coordinated effective communication between day and night shifts, facilitating seamless handovers and continuity in hotel operations.
Centro Barsha By RotanaDubai United Arab Emirates
Front Desk Sup
03.2014 - 12.2018
Job overview
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Supported sales team initiatives by upselling available rooms or packages when appropriate opportunities arose during daily operations.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Upheld brand standards consistently while representing the hotel professionally in all interactions with guests and colleagues alike.
- Organized transportation arrangements for guests upon request, resulting in enhanced convenience during their stays.
Four Points By Sheraton DonwtownDubai United Arab Emirates
Front Desk Guest Service Agent
01.2011 - 12.2013
Job overview
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
Education
Bukhara State UniversityBukhara Uzbekistan
Bachelor Of Foreign Languages
07.2005
Skills
Timeline
Night Duty Manager
Inspira-S Tashkent
03.2022 - Current
Front Desk Sup
Centro Barsha By Rotana
03.2014 - 12.2018
Front Desk Guest Service Agent
Four Points By Sheraton Donwtown
01.2011 - 12.2013
Bukhara State University
Bachelor Of Foreign Languages
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