Zarina Ruzieva
Tashkent
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Independant Travel Manager
Dreamport
09.2023 - Current
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Increased sales conversion by 10% and handled more than 40 customers per month
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Economy Supervisor
Flydubai
03.2018 - 08.2021
- Welcome travelers on board and help them to their seats when necessary.
- Monitor cabin frequently for the entire duration of flight.
- Checked condition and provision of emergency equipment and information for passengers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Drafted and submitted reports to inform management regarding performance of employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cabin Crew Member
Flydubai
06.2013 - 03.2018
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Checked personnel for proper uniforms and safety equipment.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Front Desk Receptionist
Burj Al Arab Jumeirah
04.2011 - 04.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Made reservations for restaurants, SPA treatments and other activities.
- Followed up with all the departments (Housekeeping, Engineering, IT and Private Dining) regarding any issues and complaints.
Assistant of General Manager
Grand Mir Hotel
12.2007 - 03.2011
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Updated database of contacts and resources for company-wide distribution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Of General Manager
JV Xanteks
08.2005 - 12.2007
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Education
Bachelor of Arts - English Philology
Uzbek World State Languages Univercity
Tashkent, Uzbekistan07.2005
High School Diploma -
Medical College
Chirchik06.2000
Skills
- Cultural Sensitivity
- Customer Service
- Active Listening
- Microsoft Office
- Critical Thinking
- Relationship Management
- Compliance and Regulations
- Complaint Handling
- Training and Mentoring
Languages
Russian
Native language
English
Proficient
C2
Turkish
Advanced
C1
Uzbek
Proficient
C2
Tajik
Proficient
C2
Timeline
Independant Travel Manager
Dreamport
09.2023 - Current
Economy Supervisor
Flydubai
03.2018 - 08.2021
Cabin Crew Member
Flydubai
06.2013 - 03.2018
Front Desk Receptionist
Burj Al Arab Jumeirah
04.2011 - 04.2013
Assistant of General Manager
Grand Mir Hotel
12.2007 - 03.2011
Assistant Of General Manager
JV Xanteks
08.2005 - 12.2007
Bachelor of Arts - English Philology
Uzbek World State Languages Univercity
High School Diploma -
Medical College
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