Zarruh Abduvakhidov
AME
Tashkent
Summary
Accomplished Reservations Manager at East Palace Hotel, adept in reservations management and customer satisfaction. Leveraged expertise in revenue management and exceptional service to enhance booking efficiency and client retention. Skilled in fostering team collaboration, significantly improving operational workflows. Demonstrated proficiency in reservation software, contributing to a notable increase in occupancy rates.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Reservations Manager
East Palace Hotel
Tashkent, Tashkent
01.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Led cross-functional projects aimed at streamlining communication between departments involved in the guest booking journey.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Contributed innovative ideas to improve reservation management software functionality based on user experiences.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
Aircraft Engineer
Emirates
Dubai, Dubai
08.2022 - 01.2023
- Collaborated with multidisciplinary teams to develop innovative solutions for complex engineering problems.
- Provided expert consultancy services to clients on various aspects of aircraft engineering, including design optimization and structural integrity assessments.
- Maintained detailed records of all maintenance activities, contributing to a comprehensive database for future reference and analysis.
- Reduced maintenance downtime by streamlining repair processes and prioritizing tasks efficiently.
- Optimized workflow processes through careful resource allocation, resulting in increased productivity levels across the engineering team.
- Streamlined communication channels between engineering teams and flight crews by providing clear instructions on equipment usage and safety protocols.
- Collaborated with cross-functional teams for timely completion of complex projects, ensuring aircraft readiness.
- Developed innovative solutions to address unique technical challenges within the aviation industry, enhancing overall efficiency.
- Improved overall performance of aircraft systems by implementing effective modifications and upgrades.
- Promoted a culture of continuous improvement by regularly reviewing processes and identifying areas for enhancement.
Hotel Front Desk Supervisor\Team Lider
Aqua Hotels & Resorts®
03.2020 - 08.2022
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Implemented new reservation system to increase accuracy and convenience for guests during their stay.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
Front Desk Receptionist
Hotel Zarina
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Bachelor of Science - Theory of Prospecting And Exploration of Oil
Gubkin Russian State University of Oil And Gas
Tashkent, Uzbekistan 09.2019 - 05.2023
Skills
Customer service
Time management
Customer satisfaction
Hotel management
Staff training and development
Proficient in [language]
Team Training
Account reconciliation
Report generation
Reservations management
Revenue management
Rooms division oversight
Reservation software proficiency
Group reservations
Timeline
Reservations Manager
East Palace Hotel
01.2023 - Current
Aircraft Engineer
Emirates
08.2022 - 01.2023
Hotel Front Desk Supervisor\Team Lider
Aqua Hotels & Resorts®
03.2020 - 08.2022
Bachelor of Science - Theory of Prospecting And Exploration of Oil
Gubkin Russian State University of Oil And Gas
09.2019 - 05.2023
Front Desk Receptionist
Hotel Zarina
01.2018 - 01.2020
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