Zokhirjon Sharipov
Kasansay,NG
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in Industry. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Assured Workspace Solution
Tashkent, Uzbekistan
05.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Support Specialist
Global Office Inc
11.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
Communication Operator
Uztelecom JSC
01.2021 - 09.2022
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
Information Technology Specialist
Criminal court law of Kasansay district
07.2020 - 12.2020
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Education
Bachelor of Science - Telecommunications Technology
Tashkent University of Information Technologies
Fergana06.2020
Skills
- Diagnose Faults
- Emotional Support
- IT Ticket Documentation
- Training Material Development
- Technical Background
- Telecommunications Network Oversight
- Firmware Development
- Virus Protection
- Remote Access Software
- Microsoft Windows and Office
- Warehouse Support
- Network Infrastructure Support
- Computer Operating Systems
- Virtual Local Area Networks
- Wireless Area Networking
Languages
Tadjik
Native language
Uzbek
Proficient
C2
Russian
Intermediate
B1
English
Upper intermediate
B2
Timeline
IT Support Specialist
Assured Workspace Solution
05.2023 - Current
Support Specialist
Global Office Inc
11.2022 - Current
Communication Operator
Uztelecom JSC
01.2021 - 09.2022
Information Technology Specialist
Criminal court law of Kasansay district
07.2020 - 12.2020
Bachelor of Science - Telecommunications Technology
Tashkent University of Information Technologies
Similar Profiles
Apnesh KhandelwalApnesh Khandelwal
Business Development Manager at Raw Workspace SolutionBusiness Development Manager at Raw Workspace Solution
Mohammed Asif A MMohammed Asif A M
Senior Project Manager at Hanto Workspace Technologies Pvt LtdSenior Project Manager at Hanto Workspace Technologies Pvt Ltd
Aimee McKnightAimee McKnight
President at WorkSpace Solutions PA, Inc.President at WorkSpace Solutions PA, Inc.