Zuhriddin Choriyev
Tashkent
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Specialist
National Bank of Uzbekistan
Tashkent
01.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Managed documentation for loan applications and account openings.
- Collaborated with team members to streamline customer service protocols.
- Analyzed customer needs and recommended appropriate products or services.
- Monitored account activities to identify potential discrepancies or issues.
- Researched and analyzed customer feedback to identify areas of improvement.
- Reviewed documents for accuracy prior to submission or publication.
Dispatcher
US DAR LLC
Tashkent
05.2024 - 10.2024
- Communicated with drivers to ensure route efficiency.
- Managed incoming calls and scheduled deliveries accurately.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed daily delivery and work schedules to maximize coverage.
- Developed strategies for improving efficiency within the dispatch department.
Sales Manager
Sarkor telecom
Tashkent
02.2023 - 06.2023
- Developed and maintained strong customer relationships through effective communication strategies.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with team members to create targeted sales presentations and proposals.
- Managed daily sales operations and handled customer inquiries efficiently.
- Collaborated with team members to develop promotional and marketing strategies.
- Analyzed customer feedback to enhance service quality.
Education
Bachelor of Science - Economics
Tashkent State University of Economics
Tashkent 09.2021 - 06.2025
Skills
- Account management
- Market research
- Communication strategies
- Team collaboration
- Problem resolution
- Attention to detail
- Sales operations
- Business reporting
- Business development
- Team leadership
- Goal setting
- Documentation accuracy
Languages
Uzbek
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Certification
- IELTS
- ACCA training sertificate
Timeline
Specialist
National Bank of Uzbekistan
01.2025 - Current
Dispatcher
US DAR LLC
05.2024 - 10.2024
Sales Manager
Sarkor telecom
02.2023 - 06.2023
Bachelor of Science - Economics
Tashkent State University of Economics
09.2021 - 06.2025